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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I tried to cancel on the 8th of December and heard nothing back and had to contact the bank to block yourselves from taking further payments for you only to use a different avenue and send me a cancellation on the 23rd of December. Once I had realised the money had been taken I contacted my bank providers and yourselves I received 3 cancellation emails yesterday and 1 today. Now this has spilled over into 2026 in extremely unhappy about this. I've discussed with my wife and the bank the nature of this transaction for adult content and have nothing to hide in any regard. This matter is appalling because if I had been contacted and received the cancellation promptly nearly a month ago I would not have been charged, nor had to contact my banking providers nor would I have had to disclose information to my spouse or bank providers. I shall be claiming the money back as I have copy's of every email sent and received. I would like to know what will be done about this and will send this exact write up and experience to yourselves via email shortly.
I canceled my subscription in September, but I am still getting charged as of December. Please cancel my account and refund all payments after September.
Les fraipasser etais dans mom voulpir du a un aplication que je nai jamais utiliser et que je ne savais meme pas quelle etaiy active les paiment devrais etre anoncer pour quont puisse savoor avant que ca nous ruinejaurais aimer re.boursement car jamais jai utiliser laplication que votre agent ma parler donc une kasi fraude selon moi
Fantastic customer service. I just replied to the email about the upcoming recurring payment for my account asking for my account to be cancelled and they responded the same day and closed my account. If everyone had such timely customer service the world would be a better place.
لم يتم حل مشكلتي ولا حذف حسابي كما طلبت ذلك كثيرًا ولم يتم حذف بطاقتي البنكية كما طلبت
As Segpay serve dishonest clients, they are responsible for that dishonesty.
Never again will I have dealings with a company that uses Segpay.
Wenn Sie eine Dating-Website besuchen und dort versuchen, Punkte oder Münzen ( z. B. über PayPal) zu kaufen, kann ein unseriöses Unternehmen Ihre Kontonummer ohne Ihr Wissen herausfinden, Sie für ein Abonnement anmelden und Geld von Ihrem Konto abbuchen. Seien Sie daher vorsichtig und nutzen Sie dieses Unternehmen nicht für Zahlungen. So ist mir passiert!
Das machen sie immer toll, man fühlt sich, wenn das über ihre Firma läuft wohl, weil man weiß, wenn man nicht mehr bezahlen möchte, sehr unkompliziert regeln kann. Vielen Dank für Ihre Arbeit!
Estoy tratando de abrirme una cuenta y cuando voy a pagar, pongo mis datos de la tarjeta y no me los acepta, no se si es porque es una tarjeta de bolívares, pero como es MasterCard pienso que me la aceptan. Que hago en ese caso? No me han ayudado con eso, tengo días esperando
After rudely responding to one of the service workers that handled my request, she refuted to fill my requested payment. I need this fixed please
Thanks
If ever there is an issue, Segways customer service representatives are always prompt in responding in a helpful manner. I have been treated with respect every time I've reached out to Segways customer service representatives. Every correspondence I have had with them, they have been courteous and professional. Thankyou
Submitted an email regarding this unknown service provider scam. Segpay responded and solved the problem very quickly. Kudos to this company and it's service providers.
It's been almost ten days and they still haven't resolved a scam I suffered. They constantly send useless emails without solving my problem. Terrible customer service.
You have resolved nothing! I still have no knowledge of what the charge was for and have not received a credit on my credit card. I've been waiting a long time for a response.
Hi, thanks the matter was resolved quickly, it was partially down to user error and partially down to a misleading check box that comes already selected, thanks for sorting this matter quickly, will definitely use you again.
Cheers Rick
Komunikácia výborná, riešenie problémov veľmi dobre, ústretovosť, ochota, rýchlosť
Purchase 1 year membership have never been able to access the site even once in 2 months, numerous email to Yoti and the site no one cares or tries to fix it. Please issue refund.
Bij de transacties wordt geen informatie gegeven over de opdrachtgever. Als ik vraag wie de opdrachtgever is, krijg ik geen antwoord. Zeer slechte service!
I believe that I indicated that I wanted to keep both services. But those services have proven problematic for my life's. So I must request cancellation of both.
Thank you.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.

