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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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The experience was unfortunately very bad. I received an answer, however, the answer did not tackle my issue appropriately. I had a specific problem, namely my subscription was billed before due date. Than after my contact the subscription was cancelled and I had no longer access to the account.
My concern was to get a refund for the payment (30$) that was billed unjustifiably. The service I got is a cancelled subscription with a charged fee nonetheless.
Query raised via email, resolved in 24 hours. Happy with the turn around time and accuracy
My problem was solved in between 24 h. Very friendly contact. Thank you.
Despite running into an initial problem with the refund portal Segway ensured my problem was resolved which was refreshing as I normally have problems with refunds and am always left unsatisfied with other companies! Very good service, quick and easy and a clear value for customer support.
I ordered the 1 day trial of girlcum, got my user name code and password code and verified my email, went to log in and it said password was wrong. Now this all took place in a matter of minutes (literally), retried everything over again and again and still the same thing. When I contacted customer support to help me get new password I got a cancelation notice. Now I realize it was only for a dollar and I wasn't spending a whole lot, but who knows I might have liked it so much I bought fira year's but You never gave me that chance. For this, I give you a one star.
And probably won't ever try to Bye from you guys again. Yeah pretty disappointed in fact way disappointed.
Sehr schnelle Hilfe, gute Kommunikation und perfektes Ergebnis. Nur zu empfehlen!
5/5, they responded quickly, and they immediately understood the issue. Thanks a lot
This site is at least 90% bots, a waste of time and money.
And quickly too. I stated my problem and it was fixed almost immediately.
I dont understand why they have asked me to write them a review after i just said how i dissatisfied i was with the service, but this shows how stupid the company is. They sent me an email containing my password in plan text so they have access to all customer passwords. When i notified them, they cancelled my account. This is a huge red flag. Avoid
I wonder why Segpay donot accept my purchase?
I have trying many time to purche the VHouse website. But Segpay declned it.
Infact I've using my credit card, genuinly my card but still Segpay decline it.
I dont know why?
Did not resolve my issue and was rude and disrespectful to me the entire time. I will be posting on my social media accounts strongly discouraging anyone from ever using this service. It's a scam. They said the basic bundle was free, that was a lie, they've been silently charging my bank $5.54 a month for the last 10 months, for something they promised was FREE OF COST so I disputed the charges with my bank and canceled my account with these scammers. Please do not fall for their blatant lies.
以前からセグペイに問い合わせしているが繋がらないし、注文検索しても検索できない。解約したいので対応お願いします。
クレジット番号
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Overall a very good experience. Very fast response. The problem was solved quick and easy.
I reached out and said I needed a refund and explained what happened with my account. No one got back to me or refunded me however I received this link saying we hope we served you well. No, you didn't serve me at all!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members