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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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It was quick and effective, they cleary understand and do their jobs very well, thanks.
Excellent customer service while requesting a cancellation.
I had problems cancelling a subscription through the customer portal and I had sent an email to ask for a cancellation and it was answered surprisingly quickly
I was pleased with the quick effectiveness of their customer service.
Me gustaría que las chicas se quedará un poco más mi experiencia es que el sistema es bueno pero hay mucho loca que se hace pasar por chica
I subscribed to TMWVRNET.com and apparently there was an option I did not see that subscribed me to 2 other sites. I never intended to do this and I never visited those sites I only discovered it happened after my bank statements showed almost $80 in unknown charges. I asked for a refund and was told it was my fault and I was out of luck.
I submitted a request to cancel and the response back to confirm my cancellation was less than 10 minutes. Thank w.
When there was an issue with one of my orders, they were vary attentive to my concerns. I was vary surprised by their quick responses.
Alles gut geklappt
Schnelle Lösung
Alles gut geklappt
Schnelle Lösung
I'm the matter of a single email with the important information and my concerns, I was assisted immediately and I was getting an unwanted subscription cancelled.
Hello,
First, -Compliment, -- very fast, seaming seroius, conversation.
But: The service payed for,- does not work. It coult not, and has not been used. There is no refund yet.,
The experience was unfortunately very bad. I received an answer, however, the answer did not tackle my issue appropriately. I had a specific problem, namely my subscription was billed before due date. Than after my contact the subscription was cancelled and I had no longer access to the account.
My concern was to get a refund for the payment (30$) that was billed unjustifiably. The service I got is a cancelled subscription with a charged fee nonetheless.
Query raised via email, resolved in 24 hours. Happy with the turn around time and accuracy
My problem was solved in between 24 h. Very friendly contact. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members