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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Still waiting on my refund of $39.99 after several emails, all the paperwork and proof! Zero stars!
I wouldn't give it one star but I had to. I have not been taken care of or refunded the money taken from me even after proving all the necessary paperwork and proof that I got charged after I cancelled the subscription! Very upset and still waiting on my $39.99 refund!
I call Segpay to obtain my invoice from the purchase ID:*******. I had already called your office previously to obtain it, but I guess I needed to use the term invoice. Despite the use of the term invoice, tentative to delay or change the matter of discussion have been noticed. The mention of falsified information; the fact that I could not know the PO Box office number because it was "classified " information to make my request harder and harder.
You company is the second third party to email me concerning the ending of this subscription… There is many irregularities in my credit dossier with multiple institutions. I have changed credit cards many times and I should not have to counter argument your employees for a document of which I am entitled by law.
This institutional interactions was extremely stressful and kept me in an hyper vigilant state concerning my right as a person as well as the integrity of your company.
New reply for the ticket #CS*******: I made a post then someone sent me an SMS mentioning your website I read it then you gave me a link after entering that link it took me to your website, I got out of there very quickly but after some time my account was logged in by a fraudster, that
I live in The Netherlands and whitin minutes I got already a response concerning my question to close down my account. By Richard XXX
A SUPER fast service!
Same email, no checking and very bad customer service
A change was made in paying. Now bit coins are required. I contacted you for instruction on paying with bit coins. You failed!
Very quick response, and sorted satisfactorily. No problems at all.
This is not the first time I have used this service and each time I am satisfied
I asked to change my banking details my request was taken into account very quickly
Schnelle Bearbeitung und nette Konversation
Alles zu meiner Zufriedenheit erledigt
Dear Team of CAM4,( Miss Karoa Garcia), untill today don't show in my bank account the amount for refound of £39.99. Would you please check it and send me the proof that you make the payment.
Your sincerely
MiguelA Perucha
I had to cancel a future payment and I had sand an email with an hour was everything was resolved,🙏nice service
I'm not sure what I could possibly say about the service I've been dealing with for the last couple of weeks trying to cancel a 119 $ order that I somehow mistakenly bought, when I looked through my financial records I noticed this order and I've been trying to cancel it since I found it in my records, I would never pay that amount for a website that I never even heard of...
I have been helped with my question very fast and friendly. Thanks
While checking my PayPal account I noticed 2 unknown names and charges. I reported it to PayPal and they just replied after checking that case was closed. I emailed you all and received a reply within hours and problem was resolved.
Made an inquiry and I received a response to my inquiry very quickly.
Made request, helpdesk replied with an alternative or proceed with request, ask to proceed and it was completed rapidly therafter
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members