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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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Chile
1 review
0 helpful votes
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Wrong purchase
February 8, 2025

Terrible service, they did not respond to my request, they closed my case without a solution. I requested a charge reversal.

Date of experience: January 29, 2025
Germany
1 review
0 helpful votes
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Kündigung einer Mitgliedschaft
February 8, 2025

Mir wurde sehr schnell geholfen und der Service ist wirklich gut. Alles hat problemlos funktioniert. Immer wieder gern!

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Customer service sucks
February 8, 2025

I specifically asked to cancel this account and you guys didn't do it. I'm still being charged.

Date of experience: January 28, 2025
Austria
1 review
0 helpful votes
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Tasty
February 7, 2025

Well organized
Quick reactions from you wien needed
Communication perfect

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Unauthorized charges!
February 6, 2025

Why am I being charged all these fees? I paid a one year subscription price in January for MenatPlay! I have never authorized any other charges!

Please issue a refund immediately!

Brian Ogden

Date of experience: January 27, 2025
Brazil
1 review
0 helpful votes
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Não gostei
February 6, 2025

Caindo demais, e pouca gente online a todo momento

Date of experience: January 27, 2025
Senegal
1 review
0 helpful votes
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Refund
February 5, 2025

I didn't experience the site so much bc when I paid I really didn't fell like it no more so I asked a refund they told me 5/7 bussiness day it's been 10 day since not including the weekend and I still didn't get my money back

Date of experience: January 26, 2025
Spain
1 review
0 helpful votes
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Segpay is a $#*!y company
February 5, 2025

You dismissed my reclaim as I made a mistake buying tokens. You don't hear your customers what is the first rule of a company. So I can tell I won't going to use again your $#*!y company.

Go $#*! yourself for being so mean.
Kisses

Date of experience: January 26, 2025
Oregon
1 review
0 helpful votes
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I thought i had cancled a subscription but they kept charging me for 10 months. I had another subscription to another site so I thought the payment were for that site. Upon realizing I requested a full refund to the completely unused subscription. I got multiple rude customer service agents and they still won't refund my money

Date of experience: January 25, 2025
GB
1 review
0 helpful votes
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Best
February 4, 2025

Thanks for resolving my payment issue I got refund

Date of experience: January 25, 2025
Louisiana
1 review
0 helpful votes
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No help...
February 4, 2025

I had tried to reset my password, but could not receive a reset password email. I learned that because I had requested a refund on a charge on January 10th that Sugardaddy had suspended my account. I had been charged two separate amounts of $99 each on the 10th of January. I only was responsible for making one of those transactions. Segpay was helpful, Sugardaddy.com was anything but helpful. I'm done with them for good!

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Refund was fast
February 4, 2025

I didn't get anything out of the feet finder site but a waste of time and $6. I was stalked by scammers too but when I was charged another months membership I told them I wanted a refund and got it in like 5 min.

Date of experience: January 25, 2025
Colorado
1 review
0 helpful votes
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Double billed
February 4, 2025

Emailed customer service about the double charge. Got right back and they took care of it.all was good, took care of the charge.

Date of experience: January 18, 2025
Saudi Arabia
1 review
0 helpful votes
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Unsatisfied
February 3, 2025

تم تجديد اشتراكي تلقائيا بدون رغبتي وعندما كنت اسجل الدفع لم يتم مشاركتي بتفاصيل الدفع التلقائي

Date of experience: January 24, 2025
Belgium
1 review
0 helpful votes
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They scam you of your money and take extra charges.
They say it will cost 1 euro for the first time but instantly take the full amount for a year after you sign it.
This is a clear scam and should be illegal.
And they issue no refund.
This is a really bad issue and i dont know how this is legal

Date of experience: January 24, 2025
Brazil
1 review
0 helpful votes
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Very good
February 3, 2025

Have nice experience, they helped me when I needed, I'm very glad with the help.

Date of experience: January 24, 2025
Massachusetts
1 review
0 helpful votes
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Hacked
February 2, 2025

I believe that somehow somebody was able to hack and use my PayPal account. I have since secured my account. Unfortunately for me PayPal states they did not see malicious activity. That is hard to understand. There were charges in the same amount. At first I thought the charges were related to a music lesson I was going to purchase. I do appreciate you responding at least it was not an excessive amount of money.Hopefully I will not have any further issues.
Thank you

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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Ok 👍
February 2, 2025

I was enrolled in outpatient program and scheduled to start Feb

Date of experience: January 23, 2025
Iowa
1 review
0 helpful votes
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No guarantee
February 2, 2025

I recieved a confirmation number that my account was canceled, I have no way to log in to my account to verify it is canceled and deleted. I had already canceled this service when i decided it wasn't a good fit and then a year goes by and i get charged the annual fee.

Date of experience: January 21, 2025
California
1 review
0 helpful votes
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Segpay sole my money
February 1, 2025

Terrible. I paid for a month's subscription and only received 2 days of access before it was cancelled in a an upgrade debacle. It was never reinstated after my explanation and request. Eventually Segpay just ignored my emails. Terrible behaviour from Segsteal.

Date of experience: January 22, 2025