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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Le desabonnement est extremement difficil a trouver,
A noter que mes dernieres mensualites chez crownbill ont ete percu à mon insu
Ce qui est une certaine forme de malhonneteté
My order was not delivered, I want a refund. My order was not delivered, I need a refund.
I had a problem with illegal subscription. They searched for the issue, and solved the matter quick and fast. Superb service.
My concern was properly reviewed by the assigned employee. The provided answer was satisfactory.
Me atendieron a la brevedad posible y más aún me resolvieron muy rápidamente mi solicitud antes del tiempo indicado, es un excelente servicio recomendado cien por ciento.
Belonged to 2 sites. Both sites started to stop streaming videos at around 30 minutes. Happened on both my computer through my ISP and on my phone using my data. Instead of trying to fix it or give me reason why it was happened, they just cancelled my subscriptions. I inquired twice and neither would tell me why they just cancelled instead of trying to fix the problem
Demiconsideracion:
Todo está ya correcto, he recibido mi compra satisfactoriamente.
Gracias
Please try to understand that I make a living using this account. I will pay again to recover the account. Please recover my account.
It ended up taking over 30 minutes of my time and over a full day, but finally got everything settled.
Gostei do atendimento mesmo eu sendo do Brasil em outro pais tive resposta rápida e eficiente e a Segpay e exemplo global em pagamentos atendendo todo o planeta
Although I had to go to the actual vendor to cancel - you were very informative and helpful. Thank you
I know they can do the refund under their authority keep saying oh no call paypal not us limbo...
Quería darme de baja de una suscripción para que no me pasasen más cargos y me atendieron rápidamente y efectivamente
The worst customer service I've experienced. I've emailed a few times and never got my request resolved. Did not seem to understand a simple request.
Ik had een betaling gedaan voor abduldtime,doch later blijkt dat er nog 2 extra betalingen eraf zijn!
Ik heb contact gehad met segpay, een betaling zou teruggestort worden doch andere blijkbaar niet!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members