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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Thank you for you help, I really appreciate the fast you response to my request.
The most critical aspect for me as a consumer, who has the potential to do much more business with this entity, is customer service, in particular the ability to cancel, adjust or change a particular site membership, and Webpage exceeds in making this process easy and secure. Exceptional.
Efficiency, helping to manage subscriptions very efficiently, sending upcoming payment warnings.
I got friendly answers within few hours, and my problem was solved to my full datisfaction.
Payment was still taken from my account 2 days after I cancelled my subscription.
Okay your price a weird unless you subscribe to a studio and tickets are over priced compared to the video's you can purchase, I guess the real deal is when subscribe to a studio
I buy coins. They don't get there. I ask. No reply.
Estoy muy agradecida con el soporte técnico por haberme ayudado excelente servicio😊
Excelente la atención pudieron resolver mi problema estoy muy agradecida con su labor la verdad muchas gracias 😊
Meine einfache Frage wurde trotz mehrfacher Nachfrage nicht oder falsch beantwortet. Ging überhaupt nicht auf Frage / Problem ein.
Ganz schlechter Service!
It will not let me post my ad it says i exceeded\ the tries can you reset my account or help me please i even opened a new account and i still cant post please i am 61 years old i sent my id please help me
J'ai utilisé vos services pour un abonnement de 29 euros par mois.
Au final, vous m'avez prélevé 29 euros et 127 euros...je n'ai jamais été remboursé et je n'ai plus accès au site...bref!
Une arnaque. Une fraude
Was a bit nervous as I don't know how credits were authorised without my. Indent, I obviously pressed something, I called and without any delays I was reimbursed ahead of time they told me, spoke to an agent which was reassuring
Charges are popping up everyday! Who is doing this? Stop immediately!
You said you would refund my money and then you lied and said it was Refunded. You owe me money.
Tried to purchase a subscription. The website is out dated. The username portal was faulty. Then all I wanted to do was reset my password and username but had to wait for the emails to allow me to do that. And now I am trying to purchase the subscription again and it is telling my it is declined. I know I have money.
Not easy a real pain. Hard to manage. I expect they want it that way.
Even though it was an unexpected charge. The representative was very helpful with information and settling charge.
Unfortunately I did not notice that Segway was a different company to charge me for refilling my account balance on the website I frequent and have a reoccurring charge with Epoch. Companies are always changing names and merging and it wasn't until I got thr second charge for the same site I realized you were the wrong pay portal. It is with most sites now you have to watch closely or your paying or being directed to a wrong site. Thank you for letting me know this was just a one time charge and not automatic reoccurring.
Lösungsorientiert, und zuvorkommend und hilfsbereit
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members