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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Once again, super quick and totally focused on what's best for the customer. It's great to count on a team that actually cares and makes things easy. Thumbs up!
For several days I tried to stop my order because the download didn't work. According to the advertisement I was supposed to have three days. But even though I refused my order within 24 hours, I have been charged for a service I don't have or can't use.
This is the first time I've done this procedure at this bank, and their service is excellent. Support is always available, and they respond immediately, providing an immediate solution. Thank you very much.
Engracia G, Your vote of confidence means a great deal to us. Thank you so much!
After reaching out to the customer support on sundays my request was processed at an amazing speed with my desired result. I was always kept in the information loop with an overview of the canceling process.
Amazing team and best service
Christian S., Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I have been waiting on a refund since 3/22/ I have called and I have recieved is agents hanging up the call, promises that I wwill get a call from upper management. Yesterday I was informed that I had to have my bank contact you guys if I wanted the status
Great experience overall they were very fast in fixing everything. The customer service was great and the response on my problem was very fast they got back to me within an hour of me submitting a help request
Jayla W, Your vote of confidence means a great deal to us. Thank you so much!
The people answering to e-mails could provide at least a "googmorning" at the beginning and a "best" at the end of the messages. I agree that you're selling adult services, but it is costless to be polite. Best, PG
The customer support worker has helped me very fast and friendly, I'm fully satisfied and my problem is solved.
Pascal Oskar H, We appreciate the 5-star review. Always remember we are here whenever you need us.
It was normal, and rapid. No problems with it... All correct and with confidence in the subscription process. Thanks
Luis M, Your vote of confidence means a great deal to us. Thank you so much!
I went to pay w/PayPal as usual and get a message in red caps the transaction was denied. Try alternate method. I did, & it also was declined. WTF? I do not get it. ALL my bills are paid, I own my home & truck and
Have very good credit. No balances. You *******@least give an explanation, and have an easy ways to con-
Tact customer service. I have never even heard of segpay. Just another obstacle on the internet of life
I wanted to keep my subscription active and it was on auto-renew. I asked a question regarding keeping my old account active, and they just said that my bank declined the transaction. But I always get notifications from my bank when they do, and did not. No real attempt to answer my question or resolve the issue.
I never got my coins or a refund. Just alot of lip service even after i gave you your transaction and vendor numbers
Answered so quick, crazy service. Thank you so much.
Refund happened right after without hassitation
Hendrik E, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
When I was having no help or contact from the site, Segpay were quick, decisive and positive.
It was Segpay that delivered the goods.
Keith W, We appreciate the 5-star review. Always remember we are here whenever you need us.
Pero aún no han reembolsado el dinero por eso no los califico bien espero puedan solucionarlo lo más pronto posible
My question was handled quickly and professionally. Also the follow-up resulting in solving the problem.
Frans S, We appreciate the 5-star review. Always remember we are here whenever you need us.
Charged my PayPal 3 times, showed them receipts and transaction numbers, and they wouldn't give me credits or a refund!
Great customer service. I received a fast response and everything was handled quickly and smoothly………..
Mariah A, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Easy to understand asy to understand Easy to understand and Easy to understand Easy to understand Easy to understand Easy to understand Easy to understand Easy to understand Easy to understand Easy to understand Easy to understand
Mark H, Your vote of confidence means a great deal to us. Thank you so much!
First of all, I i contacted you and told you to cancel it a a few hours afterwards. I have the email where you confirm or your company. Anyways confirms the cancellation that I will not be charged any longer. Now, a few days later, you guys send me an email. Thanking me and hoping that each future transaction will be satisfactory. How can there be any future transactions? When I canceled it. I will be directing my bank.
That I did not approve any transaction. Other than the initial. Before this, I was actually a little surprised.
And it was refreshing to actually come across a porn site that doesn't try to scam you. But here we are so one star, and if I see any transaction is being tried on my account, I will make sure to post in all my Reddit forms and all the. Review sites about how horrible Segway is. Thanks alot
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sara O, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.