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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I was charged a subscription fee for three months that I didn't approve or subscribe to, after contacting Segpay and explaining the situation the following day I got my refund for the charges it's great when things get resolved quickly Thank you
I wrote in with a log in problem. They quickly belived me and fixed the problem for me on their own.
Jesper P, Your vote of confidence means a great deal to us. Thank you so much!
Pressed a button on a website to get info on an upgrade and was charged $120 for something I was just trying to learn about. Brought it to customer service and essentially told to pound sand.
Response from the customer care was prompt. All in all a good one. My subscription was cancelled without having to undergo rigorous processes.
Ik I, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Quality of content on some sites is poor: ie: 18teen. Com Met Art and FemJoy sites girls are very good
THEY RESOLVE ANY QUESTIONS, AND WITH GREAT KINDNESS AND ALSO QUICKLY, IT IS A GREAT SERVICE THAT IS OFFERED, KEEP IT UP
Jkl A, We appreciate the 5-star review. Always remember we are here whenever you need us.
Easy, quick and smooth. All I had to do was send my request by email and issue was taken care of without a response or worry.
Erica A, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Very easy and resourceful. The agent assigned to by case resolved it swiftly and efficiently. Quick and simple steps to follow and the rest was completed by the agent.
Robyn P, Your vote of confidence means a great deal to us. Thank you so much!
Segpay billed me for a website for which I had lost all data: user ID, password etc.
I wanted to cancel without these login data. Segpay cancelled that membership within a day
Without cumbersome additional questions. Excellent job!
Juergen S, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Investigation was handled professionally. Customer service representative listened to me and my situation, and feed back with my banking representative.
Mike B, We appreciate the 5-star review. Always remember we are here whenever you need us.
Didn't solve anything so I am unsure why it says that. I am unsure why this is so hard to gt assistance but... xyz
Extremely easy to cancel subscription with no hassle at all. Quick response and no questions asked. Just an email and cancelled with no problems.
Lora H, Your vote of confidence means a great deal to us. Thank you so much!
I was totally excited to join your service but then I realized that I can't use your services cause I live in Canada. So I ended my subscription
Most worst experience I have faced
And I will never open this platform again, the most worstexperience in my life
Very quick response, I hope I receive the return of funds within 19 days as promised. Not too happy about the way that you get sucked in to subscribing to a site that you do not want, however, if the refund happens as described I will be happy.
Ian C, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Horrible I canceled this a while ago and it has continued to take money from I've lost count of how much money has been taken from me it would be nice if I got some money back
Very good thanks, my first time I have been asked to do a review, I think it was very good, thanks for being gentle with me
Graham I, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
You said you couldn't help and I am now going through PayPal to try and get my mm ye back. Really not happy and won't be using you again how dare you ask for feedback when you can't even help
Wanted to cancel a subscription, got help immediately at the same day. Very nice and professional. Would use it again!
Sasi G, We appreciate the 5-star review. Always remember we are here whenever you need us.
The process was Quick and easy to figure out. Here are extra characters to meet your length requirement.
Kevin H, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Irene B., Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.