On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm still waiting on a response I was told I would receive an email on what to do regarding my issue. I received a survey instead.
I had cancelled a subscription a few minutes after I noticed it. It was an accidental subscription and I emailed asking for a refund while the payment was pending on my PayPal account. Nothing was done and instead, the payment was approved. I have emailed several times asking and requesting the said refund and nothing was done. I am deeply disappointed as this is my first time using this payment method and I was completely ignored by customer service. Again, kindly refund my money.
The day after I joined I was unable to log in. It took moments to resolve the problem The day after I joined I was unable to log in. It took moments to resolve the problem
It increased my trust in this system Thank you all for taking care of my situation quickly. I thank you for your service and wish you all the best
Keren W, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
It was easy, she was very helpful, I'm thankful for the great service, maybe I can do business with y'all again
Bill E, We appreciate the 5-star review. Always remember we are here whenever you need us.
I purchase the membership n it comes with everything but I was wrong that they just wanted to steal my money
I was told in a brief email that you take your customers seriously. I was ripped of not only once but twice. The cam models i was with either their cam didnt work or mine didnt work. The way i see it you got 50.00 dollar's from me for nothing.
They never would accept the new charge since it had been turned down once! So I never had access to their service.
Keep getting declined message, I've been trying for over a year and still unable to access the site. I've reached out to your company and everytime I'm told it's resolved and it does not work.
Me están haciendo un cobro de algo que yo no tengo, no tengo negocio, exijo mi reembolso y eliminar esto
I made a mistake with the payment and after I informed them they refunded my money within 3 days. I am very grateful to them.
Yordan M, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
The matter was sorted out straight away with no problems at all. Very satisfied with the quick response
Amanda B, Your vote of confidence means a great deal to us. Thank you so much!
Hola. La suscripción esta cancelada, pero también han cancelado los servicios contratados hasta el 29 de mayo y no puedo disfrutar del servicio plus.
I was charged next month when I shouldn't have been.It was refunded as soon as requested, but it shouldn't have happened to begin with
I was provided great service when inquiring my subscription cancellation. They communicated with via email several times to ensure that I understood. I appreciate the constant communication with them.
Shirley T, We appreciate the 5-star review. Always remember we are here whenever you need us.
The operator was not rude nor puffed up. I was quelled into thinking it was fixable on my own. It was. What I mean was, the matriarch on the other end knew that I knew how to fix my issue if I just calm myself down. Relax. Restart it. This idea worked. God Bless you and yours
Andrew P, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I am delighted with the result. The support was very fast. My issue was resolved faster than expected. Thank you for your cooperation.
Taras S, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I asked a question and got an answer very quickly. I'm very happy about your service.
Why 100 characters?
Florian Rolf M, Your vote of confidence means a great deal to us. Thank you so much!
I was charged money I did not expect to be charged and they were able to immediately start a refund within the same hour or 2 of my email to them. Very pleased with this company and their customer service.
Anthony D, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Just fine - I'd appreciate you not trying to convince me not to cancel my subscription whipping out a new discount, though… If you're truly that generous, offer the extra discount at the moment of subscription and not when I'm trying to leave. Other than that, the service is effective and efficient. Thank you
Sebastian Z., Your vote of confidence means a great deal to us. Thank you so much!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ol R, We appreciate the 5-star review. Always remember we are here whenever you need us.