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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Thank you for your support. Unfortunately I was blocked from XConfession immediately so I can not access the site anymore eventhough I have for the full month. Please advise.
For a german member it's difficult, as you don't have a german support. I'll need a lot of time. And help from friends
I'm currently in dispute with Segway over their granny space site because it's fraudulent. You're not talking to real people you're talking to an AI and waiting on a resolution.
It says Im getting my refund in 5 to 7 business days so yea, I am waiting for that. If I dont get it in those 7 to 10 days, I will have to contact to you guys again. Thanks for replying to my problems.
I requested reimbursement due to unintended charges and unwanted account cancelation. The counselor kindly accepted my request.
Go S, We appreciate the 5-star review. Always remember we are here whenever you need us.
I contacted you a lot to solve my problem and it was not solved
I contacted you a lot to solve my problem and it was not solved
Refunded fees on automatic renewal that were not approved. Transactions made were processed automatically, refund process was initiated properly and fees refunded accordingly.
Jim J., Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
It was fast, by taking customer service way, they process things faster. I did not expect to get through this fast, but I did, I just want to say thanks again, even though I will no longer be using the service.
Kayosha W, Your vote of confidence means a great deal to us. Thank you so much!
Customer service did not continiue with end result. Been waiting for days then get this email to rate you … account was cancelled in 2022 but yet still have been charging me
My issue was not resolved I asked for how long would it take to get my refund or if have to request it through you since I canceled my subscription and is still got charged that day
It was great learning about this platform and the support team is very quick and supportive they helped me a lot. Thanks a lot Segpay team.
Rohit C, Your vote of confidence means a great deal to us. Thank you so much!
The lady i chated with was pleasant, no bs and to the resolution quickly, no attempts at upsell etc.
Peter S, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I'm still waiting on a response I was told I would receive an email on what to do regarding my issue. I received a survey instead.
I had cancelled a subscription a few minutes after I noticed it. It was an accidental subscription and I emailed asking for a refund while the payment was pending on my PayPal account. Nothing was done and instead, the payment was approved. I have emailed several times asking and requesting the said refund and nothing was done. I am deeply disappointed as this is my first time using this payment method and I was completely ignored by customer service. Again, kindly refund my money.
The day after I joined I was unable to log in. It took moments to resolve the problem The day after I joined I was unable to log in. It took moments to resolve the problem
Ol R, We appreciate the 5-star review. Always remember we are here whenever you need us.
It increased my trust in this system Thank you all for taking care of my situation quickly. I thank you for your service and wish you all the best
Keren W, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
It was easy, she was very helpful, I'm thankful for the great service, maybe I can do business with y'all again
Bill E, We appreciate the 5-star review. Always remember we are here whenever you need us.
I purchase the membership n it comes with everything but I was wrong that they just wanted to steal my money
I was told in a brief email that you take your customers seriously. I was ripped of not only once but twice. The cam models i was with either their cam didnt work or mine didnt work. The way i see it you got 50.00 dollar's from me for nothing.
They never would accept the new charge since it had been turned down once! So I never had access to their service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John H, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.