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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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J'ai demandé une annulation d'une opération suite à une erreur de ma part.
Yiu cant find my account.
I provided all information
Provided a username account number and you cant find me. Come on
Vocês não resolveram meu problema, baniram minha conta por algo que não aconteceu, fui punida injustamente! Por favor desbloqueiem a minha conta de modelo
Made a request and it was sorted within the hour and received a confirmation email
Thank you for ensuring that membership has been cancelled after the one month.
Ian K, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
First of all, the reason for me cancelling my subscription is because i subscribed to the wrong site. I was looking for Scoreland, and ended up with Scoreland2 instead. So, finding the needed information and/or button was easy, and not long after i submitted my request to leave... i got it granted, and subscription was successfully terminated. I will have no problem subscribing to another site that uses SEGPAY, that`s for sure. Nothing much else to say, other than: See you on the next site :D
Ole A, We appreciate the 5-star review. Always remember we are here whenever you need us.
Got the answer to my query very quickly and am satisfied with the response.
David C, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
The money was still withdrawn from my bank account despite a positive response from customer support.
My query was dealt with, and i am satisfied, i would come back to ask them anything again
Garnet t, We appreciate the 5-star review. Always remember we are here whenever you need us.
Activated the basic package, cheated to activate the premium package, which was supposed to keep the price of 36 and last 20 days. Activated the premium package spending another 54 euros. Finally after several threatening emails I was refunded the first 36 euros. The premium subscription was supposed to expire on July 5th, instead today July 1st it is no longer active. 5 days of subscription stolen.
Shameful and thieves.
I will never be your user again.
Purchased token but tokens not received. No assistance from support team.
Everything was uncomplicated and quick. I become in a moment a Answer.
Daniel C, We appreciate the 5-star review. Always remember we are here whenever you need us.
I don't think segpay try enough to ensure that there customers are paying money for credit on their account and segpay do not put credits in their accounts I've sent numerous emails and pictures showing that I've paid money for credits and all segpay say is it's PayPal fault or the transaction number isn't there when it is so on Monday I'm going into my bank and opening a fraud case against segpay it's only for £23.99 but it's which way I've booked treated it's disabled
Wanted to cancel a subscription. Customer help desk was very helpfull and provide the details I needed for cancelling.
$#*! S, Your vote of confidence means a great deal to us. Thank you so much!
In emailing the segpay customer support email, they were very swift in converting and getting a resolution to my feedback. It was well professional and easy to work with them.
Deejay W, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I saw a lot of shuffling and dancing. They are their to serve and protect... the retailers.
Fast and good service, friedly and professional, i can recommand everyone segpay because it's serious
Dino B, We appreciate the 5-star review. Always remember we are here whenever you need us.
Das Geld wurde von meinem Konto abgebucht und bis jetzt konnte ich keine Rückbuchung feststellen. Vielleicht könnten Sie mir weiterhelfen?
Mit freundlichen Grüßen *******@online.de
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
S M, We appreciate the 5-star review. Always remember we are here whenever you need us.