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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Transroommates has a real poor quality, only a few videos with poor quality, i would unfortunatelly never recommand that site to othe people.
Despite confirmed cancellation, the monthly fee is simply charged to the credit card. A complaint report was not answered. Enquiries go nowhere. Extremely poor service!
I contacted Segpay and requested a cancellation of my participation with "Reallifecam.com". I received an answer in due course with a cancellation number as a reference. Overall, I'm satisfied with the way my request was handled.
They helped me with all my problems and were very quick
Clinton,
We appreciate your feedback, thank you. We strive for fast and friendly service!
You aer still taking money after i canceled now i have to get bank fraud involved i want my money back plain and simple
After cancellion of the site called "The Classic Porn", I didn't received the full refund of US$95.26 to my Visa Card account after applied for it about a week ago.
Now, here's a photo of information directly from my internet bank site. It have the new and old Visa Card
Numbers provided so that please make sure to fully obtain the speed refund to my account.
Thanks. Robert Hoskin.
I emailed an issue of being overcharged, and i got a response within an hour. Really helpful and sorted the problem the same day
Laurie,
Thank you for the feedback, we strive to respond as quickly as possible. I am delighted you had a great experience!
From my first ckntact the team couldnt have been more helpful. Got my problem sorted instantly
George,
It was our pleasure assisting you with your concern, we are here 24 hours a day 7 days a week. Thank you for providing your valuable feedback.
My card was hacked and when I went to my email it was segpay who processed the transaction. I went to the website and chatted with their customer service thinking already the worst that I won't get my money back, but Janice helped me incredibly well, detailed and prompt. Answered all my questions and processed the refund. They mentioned it would take 5-10 days but to my surprise I got most of it back the following day, then a few days after I got everything back. I would highly recommend segpay, their service is awesome. I wanna thank Janice as well for an excellent service.
Justin,
It is unfortunate that your interaction with us had to be under such stressful circumstances, but we are happy that we were able to resolve your issue. Thank you for leaving us a positive review.
My complaint that i had not ordered tokens on site was sorted out in a most professional way
Arnold,
We are happy to be of assistance in resolving your concern. Thank you for providing your feedback!
I was pleased that my problem was resolved quickly and effectively from point of contact.
William,
We strive to provide thorough and concise Customer Service. Thank you for the positive view.
I enjoyed it alot, unfortunately due to financial reasons i cant afford to continue the subscription but as soon as im financially stable i would like to join agaim
Izane,
We look forward to assisting you when you return. Take care of yourself!
Barni,
Thank you! Thank you! We appreciate your review and are pleased that we are able to exceed your expectations.
Took care of my issues quickly and respectfully.
Thank you for great customer service.
Melissa,
Your positive survey is appreciated. Thank you!
My experience was poor, on April 15th a refund of 39.97 was supposed to come to my bank account from 5-10 business day and yet I still hadn't received it, the call for the refund was quite good, the lady did not hesitate to refund me my money but from then on it was just bad. I called on Sunday May 2nd 2021 and I spoke with a man who told me that the money was already refunded to me and when I told him that I didn't get the refund he told me to call my bank, so I called and when they looked through my transactions they didn't see any refund from Segpay either, so I called Segpay back and this time I spoke with a woman of whom told me that the refund was sent back to me as well. I explained that I talked to a man and everything that went on with that conversation and she sent off for customer service, now I'm just waiting for an email back of which is supposed to come within 48 hours. I don't think I should have to go through all these loops just to get my refund back.
The problem was correctly identified and the diagnosis was correct, the tips were helpful, many thanks to the staff
Andreas,
Our Team welcomes positive feedback. Thank you for taking the time to complete our survey.
Back and forwards without definite 1st-time resolution. You should automatically not allow a continuous debit and you should have an option for once-off payments. IN SA that Credit Agreement would not fly. Maybe someone should take this up with the SA Ombudsman anc prohibit such transactions.
The issue was not resolved. I'm passed from one person to another, and the case is never actually resolved. It may be closed, but never fixed! Don't just say it will be passed on, actually do something about it!
Did not get back to me about my refund that I could've resolved a lot quicker with just informing my bank... would not recommend going through this service, they were not helpful at all
I have never experienced such a quick response & resolve in the same day.
Gerard,
Our response and exceptional Customer Service are areas that we consistently work on improving. Thank you for letting us know that all of the Teams hard work is paying off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hans,
Thank you for providing your positive review. We appreciate you taking the time to let us know how we are doing.