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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I don't have the exact number on my debit card that I used to transact on A4A. I've had the card reissued, but I have the same account. How do I proceed?
Transaction ID #CS*******
I am glad that they understood my dilemma.On April 25th I had clicked on the wrong button PRO by accident and wanted to renew my VIP yearly subscription.
The $ was not charged. However. Sto; A4A after still so many emails have not put my VIP status back even though it expires on May 4th 2021. I'm ANGRY with A4A. I may not renew because I was cheated out of 9 days of VIP.
Thanks for the help Segpay.
I booked an access to a special web site, but got no access to it.
Therefore I canceled the subscription and got my money back.
Thanks for the excellent service.
Dieter,
We are delighted to have met and exceeded your expectations. Thank you!
Euer Service ist Spitze. Ihr reagiert immer blitzschnell auf die Anliegen eurer Kunden. Super Job, macht weiter so.
Ben,
Wir bemühen uns um einen schnellen und effizienten Kundenservice. Vielen Dank für Ihre Teilnahme an unserer Umfrage.
No complaints! My request for cancellation was handled immediately and effectively. I appreciate this!
Maurice,
Thank you for taking the time to leave feedback. We appreciate your positive words.
They quickly solved my request. And immediately processed. Thanks SegPay
Exim,
It is our pleasure to provide positive and efficient interactions. Thank you for taking the time to leave us feedback.
The problem has been easily solved, cancelling all my duplicate membership and refounding the unwanted ones.
Fast and excellent service.
Francesco,
We appreciate the positive review and elated that you had such a great experience. Thank you!
Hunter,
It is our pleasure to provide you a positive Customer Service experience, thank you for the feedback!
It was very nice and fulfilling experience from the support team. They got back very promptly to solve the issue. Thumbs up to them
R b,
The Team will be delighted to hear such positive feedback. Your comments are appreciated!
Had a question about the account being processed and Segpay was quick to resolve the questions.
Jeffrey,
We delighted that we could be of service. Thank you for the feedback.
It was very fast and painless. And the refund was back on my card with in days after requesting a refund.
Mark,
We are delighted you had a positive experience. Your feedback is greatly appreciated.
I signed up for a free trial and was charged nearly $60. Then I had to go through a email process to unsubscribe from the membership. I feel like I was robbed to be honest!
I was made for a pro add-on Adam4Adam they removed it no notification no reason as to why they removed it so I stopped paying for
Most sites try to coax you into fixing things yourself or exchanging site credit for a refund, but this group did not put me through that. They helped me right away
Beck,
Your feedback is appreciated. Thank you for taking the time to submit your survey.
It is ok, but getting a bit stale, needs maybe lesbians or gays and also black peopeto spice things up, and English speaking also. Please tell me is Masha going back to her flat or staying in the room now
Not good with computers. She had patience to stay online and help me.
JJ,
Thank you for recognizing the Agent's hard work. We love this feedback!
I temporarily could not log in and thought my subscription had lapsed, so I tried to rejoin. However, your system recognized my subscription was active and declined the charge to my card. Very good!. Very reassuring.
Charles,
Reading our Customers' positive feedback about our safety measures lets us know we are moving in the right direction. We appreciate you recognizing the Teams ingenuity.
I had an issue with constantly being billed and when I reached out to customer service they were quick to find the source and put a stop to it.
Kayla,
The feedback is greatly appreciated. Thank you!
Purchased an online experience that wasn't really what was expected so needed to cancel the purchase. Contacted Segpay, they sorted it out for me and sent me a refund. Excellent service.
Roy,
Providing us with positive feedback is greatly appreciated. Thank you.
I like the SegPay team approach to customer complaints or problems. Tenderness on communications and solutions is also very good.
The only subject I criticize is automatically renewing memberships with bank account information we entered Segpay.
Please leave the membership renewal preference to the customer.
Sonay,
Thank you for the feedback, we will pass this on to the Webmasters. We appreciate you taking the time to leave us a review.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bert,
We are pleased to have resolved your concern. If you need any additional assistance from us do not hesitate to let us know.