On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pas tres reactif apres mes demandes
Ex j'ai des problemes avec certaines camera et des que je met le son l'image se coupe frequement et toujours resolu
I'm very pleased with Segpay and their fast assistance to my problem. Though the credit has not been applied yet from PayPal which I think is where is issue started in the first place. I really want to thank Segpay for the outstanding work to get this issue moving to a final solution.
Fast and helped me with my subscription. I was pleased to know it was taken care of and I was always emailed for what was happening.
D Y,
We are delighted that you had a positive interaction with our Customer Service Team. The feedback is greatly appreciated.
I joined flirt for free and i spent £50 but after 2 weeks they blocked my account a refund was offered but i only got £23 of the £50 i spent i am disgusted with this my partner says they owe him over £1000 in a refund that he never got paid into his account instead they palmed him off with just 2 months money and he had been on the site 6 years they said they would pay upto 2 years but no longer but never did if i were you i wouold not have anything to do with vs3 they are a company that specia; lises in ripping people off apparently
I didnt buy anything
Get a debit of 4.50 $
45,50 $
I ask for refund and only get de 4.50 $ refund
Where is my 44.50 $ refund?
Why i only get the refund of 4,50 $ and no the refund of 45.50 dolar?
Terrible
Fantastic Service. What else can I say... You all did a great job.
Darren,
Thank you so much for the positive feedback. We are happy to be of service!
Understanding and replied to my e mail promptly. The site A4A after years of being a paid member had something to be desired, I won't be returning to A4A found a much better site without the intolerant rules that had me blocked. It's laughable that A4A has FB and Twitter that you can post but say the word Sniffies and bam your blocked. BTW I don't have a FB or Twitter account I find them unless and also intolerant.
Mark,
Thank you for your rating. We understand that your purchase was not what you expected, but our handling of the Customer Support aspect was great! We are here to handle any additional needs.
The issue was handled within hours of sending the email message and the resolution met my expectations.
Trevor,
We appreciate your feedback. We are here 24 hours a day 7 days a week.
Unsatisfactory. Nobody was of any help and now I'm sure my subscription has been canceled. Thank you for nothing.
Good service, they solved my problem quickly and good availability
Francesco,
Your valuable feedback is greatly appreciated. Thank you for completing our survey.
Money taken, can not enter site, poor service. I have contacted you, but nothing has happened
You have helped me remove all of my subscriptions without hesitation and I'm very glad.
Ifa,
Thank you for the feedback and kind words. We appreciate it!
Alex,
We are delighted to be of service to assist you with your issues. There are also self-service options if you need them in the future. Go to cs.segpay.com
The reply to my enquiry was almost immediate and curtius
And the ploblem was rectified just as quick
Jack,
Your response is appreciated, thank you! We are here to assist you at any time.
Devolverme el dinero del correo que envío si nos ws así, nos veremos en los juzgados, porque os voy a denunciar
I have had a few challenges with this service and feel totally neutral about out. The site I have been using has recurring monthly changes, which, when trying to cancel has taken four attempted to sort out. Both the site and Segpay appear to make it more difficult that many of their competitors. I finally connected with a Segpay team member earlier in the week and she was great so many its the luck of the draw as in whether the representative can be bothered to help. All very odd and inconsistent.
Keirgy,
Thank you so much for the positive survey.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William,
We appreciate your kind words. On behalf of the team, thank you for taking the time to provide this valuable feedback.