On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Reponse rapide service claire toujours une reponse
Very quick response and fixed my problem with sending a full refund immediately.
Thanks for your great support!
Marc,
Anytime, you need us we are here to resolve your concern. The Team appreciates the 5-stars, thank you so much!
Segpay Management
The website I joined (CutlersDen) did not give me a profile to look at my account and subscription info; and consequently, I was not given an option to cancel from the site directly. Instead, I had to rely on this third-party billing service to get this straightened out, which is a hassle in itself. When I initially requested to end the subscription, I was given an email telling me my info wasn't even in the system so I had to provide all this purchase info which I should not have to do. I wanna say my info was *eventually* found WITHOUT providing that info and my subscription was soon cancelled, but the fact I was originally told to go through that does not sit well with me. I shouldn't have to jump through hoops like this! CutlersDen, you are officially #cancelled.
I received the reply in 24 hours and helped me identify the charges against the sale
Farhat,
Fast and friendly Customer Service is what we are here to provide with every interaction. Your 5-star review is greatly appreciated!
Thank you,
Segpay Management
The representative responded promptly, communicated clearly, and resolved the issue efficiently.
Karr,
Fast, efficient, and with a smile, thank you for acknowledging our team's hard work!
Regards,
Segpay Management
Seems how ever awnry I might be when I call your company, you keep a smile on your face and move forward undeterred and professional. I had my bank decline on my Adam4Adam subscription so I had to figure out when that happened & renew the subscription. You folks were very helpful even though my attitude at the moment was probably not very helpful. Thanks again!
Robert,
We appreciate you recognizing how hard our Customer Service Agents work to ensure your satisfaction. If you need any further assistance, just know that we are always here and available 24 hours a day 7 days a week.
Thank you,
Segpay Management
The team was very nice to interact with, and took care of the problem more quickly than I expected.
Ludovic,
We are happy that your service was prompt and efficient. The 5-star rating is appreciated.
Thank you,
Segpay Management
All depends on I'm live as to what I can do and their host
I needed to cancel my subscription. They responded to my request and took care of it quickly. Very efficient
Lucio,
That is what we strive for, fast and efficient! Our Customers always come first!
Thank you,
Segpay Management
Der Service war schnell und meine Frage wurde zu meiner vollsten Zufriedenheit beantwortet. Vielen Dank dafür.
Werner,
Wir freuen uns, dass der Agent die Frage zu Ihrer Zufriedenheit beantworten konnte. Denken Sie daran, dass wir immer für Sie da sind, um Ihnen bei Fragen und Anliegen zur Abrechnung zu helfen.
Danke,
Segpay-Verwaltung
From the minute I made my request, I found an immediate and positive response and the representatives were in communication with me until the issue was solved
Kamal,
We appreciate you taking the time to leave such a positive review.
Thank you,
Segpay Management
I keep contacting you to refund my two months and you continue to charge me after I told you to cancel my subscription
I'm annoyed that the platinum membership expires if you don't maintain the base account.
My base account was BBCPIE
This is not very apparent at the time of cancelling
Cookie cutter customer service. Canned answer for every scenario.
They were able to help me in the best way possible. The only thing what is kinda weird the English of the person that helped was far from good. Even in the email that I got afterwards there were a few mistakes in English, which is annoying.
Jonas,
Your feedback is invaluable. Thank you for taking the time out of your schedule to let us know where we can improve.
Regards,
Segpay Management
Videos moyennes les femmes bonnes sans plus, désole merci
Foi resolvido e muito rápido, estoy satisfeito com qualidade de solução dos problemas.
Joao,
Estamos aqui para ajudá-lo se precisar de ajuda adicional com sua assinatura online. Muito obrigado pela classificação excepcional!
Y'all are helpful, and trust worthy.
I'm a person who would rather speak too another person, then try too talk on a computer or mobile device.
Thank you
WHAT Service? I got No help whatsoever and nobody can answer my questions.
You guys took my $50 and I got NOTHING! Gonna give me my money back?
Well, I'd have to guess that would be a big fat no because I just think this is a SCAM business.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Laurent,
Nous nous efforçons d'obtenir des résultats rapides et efficaces. Merci d'avoir reconnu notre travail acharné, avec un 5 avis.
Salutations,
Gestion Segpay