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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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To early to comment.
I was refunded the day I complained about the unauthorized debit from my account.
The money actually showed back up in my account that day or the day after, only to be taken out again!?!
When I informed you about this I was told that it would take up to 10 days to show up, BUT IT HAD SHOWN UP ALREADY and then taken out again. I don't understand.
I was assured my platinum access only had to be paid for once. It had been transferred to my tiny4k membership as an earlier goodwill gesture for signing up to that site for a year. That subscription will end soon so I subscribed to tiny4k monthly. It is the same site. But Segpay never logged the change and now claim that the platinum access belonged to MyVeryFirstTime subscription which ended a long time ago. I'm paying twice over for a site to keep the platinum access alive but customer service do not keep a proper record of any of their changes or past customer service actions.
I can't update my Credit Card information, therefore the Payment was canceled.
Login was successful, but thre was no possibility to update Credit Card information
Segpay, together with the website in question, did everything necessary to remedy the problem and achieve speedy resolution. Fast, efficient, courteous - just what I would hope for from a well-run organsiation. I now associate their name with reliability and trustworthiness - definitely a friend.
Wow, Oliver, thank you so much! To receive such an excellent review of our operation is an honor. Thank you for noticing all of our hard work and dedication. It is greatly appreciated!
Hello friends. Many thanks for all. Very good service and attention.
Fernando,
We are happy to help you with all of your membership needs. Thank you for the excellent review!
I first paid for a year 119 dollars for Holed.com. And I had a few days of not being able to log in. Then one of you guys put my password and login and it worked Then I paid 60 dollars for teamskeet.com. I couldn't do very much I thought I had paid for a membership. Some how in trying out said Membership I tried to view a video and I was charged another 119 for an upgrade. When I sent a message that I wasn't buying an upgrade. That 119 dollars was given back and any half Membership that I have now 179 dollars invested says membership expired. So I don't really like any of these memberships. I do appreciate that you guys answer when I put a message request. I've spent almost 200 dollars. And I have no access to anything
They answered very quickly, and solved the question, what is the problem, now I will contact my bank and try again
Ivan,
Your review of 5-stars is wonderful. Thank you so much!
Terrible service, very very bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad... enough?
From what I've seen they have done nothing to remove my card information to prevent futher purchases. Starting to sound like a ripoff.
My ticket was dealt with within a few hours and my refund processed on the same day.
Couldn't be better.
Matthias,
Fast and efficient service is what we strive for with every interaction. Thank you for acknowledging our hard work.
I sent in a request to cancel my subscription as I do not use it. I was offered a discount but saw no need since i do not use it. I had no problems, and your rep was quick to respond and cancel for me.
John,
It brings us tremendous joy to hear that our Agents are providing exceptional Customer Service. We appreciate the feedback!
I appreciate the follow up to confirm the cancellation
Jeff,
We are here to assist you with any additional questions and concerns 24 hours a day 7 days a week. The 5-star feedback is appreciated.
Harun,
Olumlu bir deneyim yaşamanıza ve bize bildirmeyi tercih etmenize çok sevindik. Teşekkür ederim.
Spoke and emailed representatives who indicated that a cancellation was initiated because card had expired. When attempted to provide the updated card they directed to just sign-up again (which cancelled my grandfathered pricing and reduced my access.) Backwards policies and unable staff.
They were very helpful, processed a refund without issue and issued it promptly. I can imagine they have many complaints around the service of the website I subscribed to.
Anthony,
Your honest review is appreciated. Thank you for acknowledging our support with your concern.
I was trying to cancel but no one would answer the phone so they charged me to my account and now I'm pissed
Très professionnel, très sérieux.
Je voudrais savoir à quelle adresse je peux me connecter pour connaitre tous vos services
Merci beaucoup
Sergio,
Nous sommes reconnaissants et touchés de recevoir une note aussi exceptionnelle. Vous pouvez voir tous les services que nous proposons sur cs.segpay.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sachin,
Thank you! Thank you! The 5-star review is greatly appreciated. We pride ourselves on fast and friendly responses.