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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I've had confirmation of cancellation yet have been billed twice
I've had little "experience" with Segpay.com but I'm very satisfied
Prompt clear service. Can't really ask for more. Email enquiry was responded to within hours and correct advice provided
David,
Your 5-star review is greatly appreciated. We continuously work on making sure our response time is 24 to 48 hours.
Thank you for noticing,
Segpay Management
So you get a low one. Low low low low low now I need 50 characters so blah blah blah. They changed my review to 5 stars even though I gave one so now I'm updating it and they want a100 characters now so this company sucks.
The help was really efficient for my problem. Thank
Claudio,
Your review is appreciated and the 5-stars are definitely appreciated.
Thank you,
Segpay Management
I saw a debit on my account which i queried. I received immediate confirmation it had been received followed by a full explanation. Thanks heaps!
Garry,
Anytime! We are here to assist you with all of your online subscription needs.
Thank you for the 5-stars!
Segpay Management
Prompt response great customer service. I would recommend this service to any one.
Charlie,
Wow, we are so delighted that you had a stellar experience! Thank you! Thank you!
Segpay Management
I have cancel this subscription, but I haven been charged for this $29.95 today
Whenever I've cancelled anything segpay has always been reliable and responds quickly.
Warren,
As I am sure you know, we are here for you, 24 hours a day 7 days a week! Thanks so much!
Segpay Management
Great service with very fast response time. Highly recommend
Georj,
We appreciate your seal of approval. Thank you for the 5-star review!
Segpay Management
I made a mistake with the payment on a foreign site,
I was looking for a way.
Then I found a real-time guide and inquired.
I'm not good at English, so I asked through a translator.
He understood the question well and helped me.
Jae Kyung,
I am happy that you were able to get assistance so that we could help you. We also have self-service options at cs.segpay.com.
Thank you,
Segpay Management
Costumer support was helpful and quick to refund me when I made mistake upgrading my account to premium.
Thamer,
We are glad to be of assistance. If you need anything you can also reach us at cs.segpay.com.
Thank you,
Segpay Management
It was a quick response and solution by the team. Thanks a lot for the quick problem solving.
Malay,
We are here to assist you at any time. Thank you for taking the time to leave us a review, it is appreciated.
Regards,
Segpay Management
Es hat zwar ein paar Tage gedauert, aber dann wurde Alles zu meiner Zufriedenheit geklärt.
Vielen Dank noch einmal dafür.
Andreas,
Vielen Dank, dass Sie uns Ihre Erfahrungen mitgeteilt haben. Wir helfen jederzeit gerne.
Grüße,
Segpay-Verwaltung
The employee helped me to the end and took care of everything. Perfect service
Ari-Johannes,
It is our pleasure. If you need anything from us don't hesitate to reach out to us.
Thank you,
Segpay Management
The cancellation procedure was easy with Segway, without the usual obstacles that occur with other companies. Many thanks.
Alexander,
Your perspective is appreciated. Thank you for the review.
Segpay Management
Robert,
We are pleased that you had a positive experience.
Thank you,
Segpay Management
Customer service was fast and effective in giving me service
Victoria,
Remember we are here to assist you 24 hours a day 7 days a week! Thank you!
Segpay Management
Davvero soddisfatto del servizio davvero rapido, personale gentile
Gianluca,
La valutazione a 5 stelle ci fa sapere che sei rimasto colpito dal nostro servizio clienti. La ringraziamo per aver lasciato una recensione positiva.
Gestione Segpay
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Daniele,
We are happy to hear that you had such a positive experience. The team looks forward to assisting you if needed in the future.
Thank you,
Segpay Management