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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Very professional work! Since I asked the request and I got the fastest response as I ever experienced.
I think your service deserve five stars!
We are worried that these sensitive materials are not acceptable by everyone so we are afraid of being overcharged. The customer is shy to argue with the company then finally has to close the account. Both failed.
Dissatisfied because I still have problems with my camgo account, and I can't use it, I'm paying and I can't use it
It's not good I don't really care for the website. It lags in response time. Not getting my money worth. Down right sad
Меня заблокировали. Я не могу платить сайтам за наданые мне услуги
Trying to cancel through online was impossible. I tried 3 times but kept getting charged and finally emailed them where it was finally great service and was cancelled right away.
They do comprehend your request(s) and few, but fair demand(s) right away with no delays and but's. Extremely delightful. I'll tell you that
Orla,
We appreciate your valuable feedback. Please do not hesitate to reach out to us for assistance.
Thank you,
Segpay Management
Could not determine how or where to find username and password for Naked News.
Many unauthorized transactions. I reported the problem with several reminders. No response. Seg Pay doesn't want to refund me
Like I mentioned. Bandwidth exceeded message would appear after a few minutes. I would no longer have access to the site! Very disappointed!
I would like to deal with your site.my money in safe with you
Muhammad,
We take pride in providing safe and secure transactions. Thank you so much for the vote of confidence!
Segpay Management
Cargos no autorizados de carácter periódicos. Notificado el problema inmediata anulación.
Pedro,
¡Eso es asombroso! Siempre estamos aquí para ayudar. Háganos saber si necesita más ayuda y gracias por las 5 estrellas.
Gestión de Segpay
I was trying for 90 day billing cycle and lower rate. Failure. Not happy with your service.
My attempts to communicate & activate a purchase were unsatisfactory. One specific online woman from pickbride site, that a possible future might emerge, had communications cut-off. I have spent several thousand dollars since my initial chat with "Sunny" of Kiev began, and, there was an expectation for her to become "Roman Catholic" after arriving in IOWA, USA. There was an optimistic view by each of us, this relationship after meeting each other would lead to a marriage between us.
Subscription cancelled with no explanation. The support worker was NO HELP WHATSOEVER. Your customer service is pathetic, and I will avoid any subscriptions that use your system in the future.
Ray,
Thank you for your review. We appreciate your point of view no matter how long or short the message is, we are always here for you!
Segpay Management
Had a charge that I did not authorize, they looked into it and resolved it very quickly.
John,
We aim for a one-call resolution. Thank you so much for recognizing our hard work.
Segpay Management
Stephen,
You are most welcome. Thank you for the 5-stars, it means everything to the team!
Segpay Management
Aucune réponse d'aide du site Cam4. Aucune aide reçu
Says GCs are acceptable, I purchased a $25.00 Best Buy gc. Put it website and was unable to use it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jonathan L.,
We were happy to help. Thank you for the kind review!
Raphael
Segpay Customer Service Manager