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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I'm not your client. I didn't ask for service. Your client did.
If collection is dealing with your clients client.
You might be doing more than your paid for.
It's been very difficult! This is my second time trying to log in to cum4k. First time a few months ago. It failed: i was told that maybe i needed Google Chrome instead of Safari. And i needed to get a cell phone to receive a confirmation code. Neither of those was required this time, but i'm getting bills & then you gave me some refunds. And Epoch is involved somehow. Was that the box that i failed to uncheck this time? I sent an email to cancel that immediately, but i got a bill for 52.84 from them & yesterday i got another bill for $13.43 with no name attached. This is very troubling & it may cause me to cancel my Visa Virtual Debit Card. Can you help at all?
Jason Farrell
I have not to describe Because I don't like it, I dont want to subscribe on this channel anymore, the little money I have in my account they took all
Monday,
Let us know if you need any assistance. We can be reached at cs.segpay.com.
Thank you,
Segpay Management
#CS*******
After appealing to Segpay customer service I received kind of "f off" letter without any assistance in solving the problem.
I need help on canceling my profile, They helped me Very Quickly with great service. Very satisfied
Briona,
We strive for fast and friendly service. Your recognition is appreciated!
Thank you,
Segpay Management
It is good hsksjissjzukaysbdosmhsubsgakjaftsaiauvsysbwkiabg djsushkwusvsuq shhzrakqib zhaguqjs b
Mohit,
Thank you for your time!
Segpay Management
Visa rejetée_____vous dites de changer de carte____j'achète exprès une MASTERCARD GOLD et ça ne marche toujours pas!
I made a mistake and I am glad segpay understood I am happy the agent refunded the money
Chris,
Anytime you need our assistance we are here for you. Thank you for the review.
Segpay Management
The customer service rep was no help at all. The rep made zero effort to resolve my billing issue.
Resolvieron pronto mis dudas y me ayudaron resolviendo las dudas que tenía
Miguel
Estamos encantados de que nuestro agente lo haya tranquilizado y haya podido responder a todas sus preguntas. Agradecemos tu reseña, gracias.
Gestión de Segapay
Trying to join real live cam i have 5 cards but it keeps decline my cards
I sent an email requesting to cancel a subscription and received a prompt reply with two options, cancel or continue at a lower price. I chose to cancel, and it was done.
Ken,
We are pleased to hear about your experience with our Customer Service Agent. Thank you for the recognition.
Segpay Management
I cancel my membership and immediately receive an answer that it has been arranged.
Great service!
Jan,
The Agents appreciate your feedback. Thank you so much!
Segpay Management
Cancellation request was easy to make and was processed very promptly.
Dale,
Fast and efficiency are what we strive for, thank you for acknowledging the team's hard work!
Segpay Management
It bad they email you Mabey once and don't even help
I am really satisfied with customer service. They resolved my issue very quickly.
Wow, Ali! Your 5-star review is appreciated.
Thank you,
Segpay Management
I waiting for reimburse my 20€ payment for a special one week free period for gold profil I suppose... ;)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kevin,
I apologize for the misunderstanding. This survey is to review your interaction with our Customer Service Representative, this is not for the site based on your membership. Do you have their contact information to provide this feedback? Let me know how I can be of assistance.
Thank you,
Raphael
Segpay Customer Service Manager