On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I buy tokens but 6they give me tiny amounts for 17 AUD i GOT^* they have done this 5 times now dont buy any tokens
Believe me they are stealing your money
Couldn't pay for upgrade due to a bug in the payment form. First line of defence, "reboot, clear cache" without looking at the problem. Was then told it was nothing to do with Segpay and to contact the web dept. Like I know who/where they are? It was your payment site. You should have fixed the prob.
I had no idea why I was being charged $20 a month, I suffered severe injuries and had not been online for months. I assumed it was a certain site. Segpay (Abigail) researched and it turned out it was a site I visited once in April. The site had no notification that you had to pay $20 per month to use it, it was a horrible site anyway that's why I didn't return.
Abigail was very helpful and I will no longer be charged a monthly fee, thank you!
Walt,
I will definitely make sure that Abigail receives this feedback. Your detailed review is greatly appreciated! We are happy that you are now on the mend and feel better.
Thank you,
Raphael
Segpay Customer Service Manager
Very good service, easy to cancel my membership and would use this company again.
David,
Your 5-star review is appreciated. Thank you so much for taking the time to leave us your feedback.
Segpay Management
Im over it. There's nothing I can do. Im not going to ask or be all pissed off demanding a refund. It's a waste of my time and yours. I'll just eat the payment. It is what it is.
I am very satisfied with the service I received, it was straight forward and simple.
Robert,
We try to make the process as seamless as possible. The feedback is greatly appreciated.
Thank you,
Segpay Management
Phil,
It is our pleasure to provide fast and efficient Customer Service. Thank you for the 5-star rating!
Segpay Management
It was way beyond my expectations
I simply contacted customer service with my issues and they resolved them in a very timely manner. Definitely a company with integrity and customer service at the top of their priorities. Thank you Segpay!
Frank,
We appreciate you acknowledging all of the team's hard work. Nothing says thank you better than a 5-star rating!
Segpay Management
Riley,
We appreciate all of the 5-stars! Thank you so much!
Raphael
Segpay Customer Service Manager
It has now been ten days since I provided screen shots of my credit card statement showing these charges and I have received neither a credit back to my account or an explanation as to what these charges were for.
So no, this issue has not been resolved.
I had an issue and they took care of it immediately with no problem.
Randall,
We are happy to hear about your experience with our Customer Service Team. Your review is appreciated.
Thank you,
Raphael
Segpay Customer Service Manager
Handled the cancellation of my subscription in a very timely manner after sending one email requesting the cancellation. Couldn't ask for it to have gone any smoother. Thank you.
H G.,
Your review is definitely appreciated. Thank you for taking the time to let us know about your experience with our Customer Service Team.
Raphael
Segpay Customer Service Manager
I chatted with you and was guaranteed that my account for Adam4Adam would NOT be charged an annual renewal fee this year. I was just notified that Adam4Adam has indeed charged me $79.99 as of September 15,2021, for the next year. I do not authorize this charge to my Mastercard. You guaranteed that I would not be charged. PLEASE CANCEL THIS CHARGE TO MY CREDIT CARD AS YOU PROMISED.
I purchased in the morning at 9 am
After I got the receipt i could not log in because the provider says that they send me an email with special code
I tried it several times but I never received a mail with special code
I contacted segpay and the provider.
Segpay answered that I would get a mail with special code
In the evening (9:45 pm) the provider sent me an email from a special mail and told me that they have granted access. They said that my email provider had blocked the address from them provider
After this information I could log in
Conclusion: It took about 10 hours to solve the problem. The login procedure seems to be to compicated. Segpay answered just in time, but the answer did not help.
J'avais rencontrés un problème au niveau d'un prélèvement et je l'ai contacté après il m'ont remboursé dans un petit période
Baroudi,
Nous apprécions votre avis, merci beaucoup!
Gestion Segpay
Excellent, the service was pretty good and keep the good work
Mohammad,
Thank you for recognizing our hard work! The team appreciates the feedback.
Raphael
Segpay Customer Service Manager
Very fast and actioned my request to cancel subscription immediately.
Mark,
We strive to provide fast and efficient service. We appreciate the recognition!
Thank you,
Segpay Management
I contacted support and with quickness my transaction was taken care of.
Sean,
Fast and thorough support is what we strive to offer every time. We appreciate your review!
Thank you,
Segpay Management
I am satisfied with the responses received after my cancellation request. I hope that on the 16-09 day of the deadline nothing will be charged to me
Italo,
We are confident that your membership was canceled on 9/11/2021 and there will be no additional billing. Thank you for the 5-star review!
Segpay Management
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mick,
Thank you for taking the time to leave the review, I understand the character requirement is a nuisance. We appreciate your time!
Segpay Management