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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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All issues were resolved very quickly and without hesitation. Very much appreciate it. Thank you.
Would seem that segpay doesn't recognize the new normative European SPD2 and aftermath for me isn't possible to purchase the service that had planned
Nathan,
Yes, your subscription is canceled. You can reach us at any time, go to cs.segpay.com.
Thank you,
Segpay Management
Luis,
Gracias por la revisión de 4 estrellas, se agradece. Estamos aquí para ayudarlo las 24 horas del día, los 7 días de la semana.
Gestión de Segpay
Terrible I can't log in and nobody will get back to me.
I asked for the Username & Password for the site called ‘She Seduced Me'. I tried using them but they failed to log me into the site. I have asked for the correct details a second time and I hope that I get the correct details in the next email.
He responded to all my emails quickly. I understand this is a third party so not having my refund yet isn't y'all's fault. Thank you for the quick responses on taking care of my issues.
Lee,
Fast and efficient Customer Service interactions are what our team provides. Thank you for acknowledging us.
Regards,
Segpay Management
Paul,
We appreciate you acknowledging our teams' hard work.
Thank you,
Segpay Management
You guys don't tell me what I'm unsubscribed from when you guys are used as a payment gateway for multiple sites.
Well done
Customer focused 10/10. Hassle free consultation that doesn't leave you frustrated or ripped off
Wow, Peter, your feedback is invaluable. Thank you for the 5-stars.
Raphael
Segpay Customer Service Manager
Marco,
Thank you so much.
Raphael
Segpay Customer Service Manager
Mark,
Fast and efficient service is always what our team strives to provide during every interaction. Thank you for leaving us feedback.
Raphael
Segpay Customer Service Manager
Einfach, schnell, problemlos, top, zuverlässig
Gerne wieder was will man mehr
Adrian,
Wir schätzen die Anerkennung der harten Arbeit des Teams. Denken Sie daran, dass wir jederzeit für Sie da sind, wenn Sie unsere Hilfe benötigen.
Dankeschön,
Raffael
Segpay-Kundenservice-Manager
I buy tokens but 6they give me tiny amounts for 17 AUD i GOT^* they have done this 5 times now dont buy any tokens
Believe me they are stealing your money
Good deal with enquiries what I would expect. Not sure why I have to submit 50 characters in my review.
Mick,
Thank you for taking the time to leave the review, I understand the character requirement is a nuisance. We appreciate your time!
Segpay Management
Couldn't pay for upgrade due to a bug in the payment form. First line of defence, "reboot, clear cache" without looking at the problem. Was then told it was nothing to do with Segpay and to contact the web dept. Like I know who/where they are? It was your payment site. You should have fixed the prob.
I had no idea why I was being charged $20 a month, I suffered severe injuries and had not been online for months. I assumed it was a certain site. Segpay (Abigail) researched and it turned out it was a site I visited once in April. The site had no notification that you had to pay $20 per month to use it, it was a horrible site anyway that's why I didn't return.
Abigail was very helpful and I will no longer be charged a monthly fee, thank you!
Walt,
I will definitely make sure that Abigail receives this feedback. Your detailed review is greatly appreciated! We are happy that you are now on the mend and feel better.
Thank you,
Raphael
Segpay Customer Service Manager
Very good service, easy to cancel my membership and would use this company again.
David,
Your 5-star review is appreciated. Thank you so much for taking the time to leave us your feedback.
Segpay Management
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Barrett,
We appreciate the kind words and the stellar review. Thank you so much!
Segpay Management