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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Segway contact with you throughout this whole process.
My and I was rectified totally.
Thank you Segpay.
Tim
Bjr je vous est envoye un mail consernant une resiliation que je n est pas demande je me suis connecte a realifecam et toujours pas de changement la plus part des cameras sont floutees
Una esperienza negativa, ho effettuato un pagamento e i crediti non sono arrivati e non mi hanno aiutato
The Segpay is an easy way to pay bills or shop online for what you need
Hi Cindy W.,
We are happy to hear you found our services helpful. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
It was very helpful and found my details easy
Hard to say more as it was so quick and easy and no disputes.
Hi Jermaine D.,
We are happy to hear your experience with us was positive. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
Segpay.com was able to help me out much better than the website that uses them VGUYS.COM do not sign up or they will try to force charges from different websites they own plus they also have ICF EU BV as payments processing and they will force charges also.
It had been good till this month where unauthorized funds was taken from my account where o got screwed with 3 none sufficient funds for 105$ 35 x3 and issue has not been resolved and iam suffering the circumstance.
Camille Serafico was extremely knowledgeable, friendly, and reassuring that the problem would be resolved. And it was in a matter of minutes.
To let you know, I was in Banking for 30yrs and her Customer Service was excellent.
Excellent help. They had a quick response to my question.
Julianne,
That is great! We are happy to hear about your stellar experience.
Thank you,
Segpay Management
Emailed support about cancelling a Subscription and recieved a quick response and professional service.
Alfred,
Our team is here to assist you 24 hours a day 7 days a week. We appreciate the review.
Thank you,
Segpay Management
Satisfied with the services you gave me for my first experience with your response
Peter,
We are delighted to assist you at any time. Thank you for the review.
Segpay Management
Bad experience. Cam is slow. I asked for refund but was denied. Im done with camsurf, please never buy their service
Hablando que esta gente un malentendido se puede soluciona perfectamente!
التجربه كانت جيده هناك مشاكل اتصال عاده متكرره احيان اعاده
I was looking to cancel my subscription to one of your content providers and did not find a lot of helpful info on the website. The system couldn't find my user info because I paid through PayPal. It was not looking great.
But as soon as I reached out to your support, I got a reply promptly. They found my subscription and helped me cancel it. Faith restored!
Hi Joel C.,
We appreciate your kind words. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
Title says it all! Unable to renew my subscription, and instead of solving the issue with me like a true customer service representative normally would, nobody here took the initiative to even try to take ownership of this problem. This was not an issue with my bank, this was truly an issue on your behalf, yet it was never handled that way despite numerous attempts on my behalf explaining it that exact way. I was sent emails that were simply copied and pasted and repeated from previous emails over and over again showing their true dedication towards solving the problem!
Segpay took money out of my account without my consent or knowledge. When I questioned them they said they would look into it, then nothing.
Totally Disappointing, does not help to facilitate situations where credit card does not work even though had enough money or pre paid card, Should go to bat for the consumer and get charge honored
I was setup to be billed on a recurring basis for a service I did not ask for. Sent details to customer service and within 8 hours they communicated that my request was complete.
Hello Pete P.,
We are glad to hear our service was up to your standards. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy P.,
We appreciate your kind words. Thank you for the feedback!
Raphael
Segpay Customer Service Manager