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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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The Customer Service Representative was excellent in her manner and did as much as she was able on her part. However, the issue needed to be resolved on the actual website's part -- which it finally was.
Son muy rápido solucionando problemas y en menos de 5 minutos obtienes respuesta y ayuda.
Gabriel,
Se agradece su revisión de 5 estrellas. Estamos aquí para ayudarlo las 24 horas del día, los 7 días de la semana. Gracias por la reseña.
Rafael
Gerente de servicio al cliente de Segpay
It was passed to a few different CSRs, but we got the needed info in the end in a relatively timely manner.
JK,
Your eye-opening feedback is appreciated. We strive to provide a one-call resolution for all interactions. Thank you for the insight.
Raphael
Segpay Customer Service Manager
I need help with an issue, customer service took care of my issue very quickly. No problem.
Tim,
Our team is always available to assist you with your transaction needs. Thank you for the 5-stars.
Raphael
Segpay Customer Service Manager
The Segpay team is always professional, knowledgeable, and efficient. They are even amiable!
John,
We appreciate the positive feedback and the acknowledgment of all our hard work.
Thank you,
Raphael
Segpay Customer Service Manager
I used Segpay briefly for a site online. The signup was simple and easy to understand. Cancelling my membership was easy as well and customer service responded quickly.
Jack,
Thank you for the feedback, we strive to offer a seamless process for our Customers.
Regards,
Segpay Management
I REACHED OUT IN REGARDS TO ONLY RECEIVING 3 OF THE 5 REFUNDS I WAS PROMISED AND WAS TOLD IT WAS HANDLED BY A THIRD PARTY BUT GIVE NO CONTACT INFO
I wanted to access 1$ trial on black on black crime
And 34$ was removed off my card
I asked to have my subscription cancelled and they created a ticket and did it for me with if 24 hours. I appreciated the efficiency.
My cancel request was handled more fast than i spected, cause your politics says the request wiil be asnwered 48 hours after. So big surprise when i received my cancelation within few hours after i send the email.
Antonio,
Your review is greatly appreciated. We are delighted to hear that we went above and beyond your expectations.
Segpay Management
Mehdi,
It is our pleasure to assist you with all of your transaction needs. Thank you for taking the time to complete the review.
Segpay Management
No information returned pertinent to my complaint which was my credit card was declined for renewal of Manhunt membership however there is nothing wrong with my card and I've since used it a number of times
When it comes to Communication, the service is really excellent, they help you in every way, and will refund you if the situation is fare.
Good job
John,
We appreciate the kind words. Thank you so much!
Raphael
Segpay Customer Service Manager
Had an overcharge on my account, within an hour it was fixed and refunded with very little hassle.
Tdub,
Great! We are here to assist you 24 hours a day 7 days a week.
Thank you,
Segpay Management
It was wonderful and amazing and the service was perfect
Arshya,
Thank you for the praise, we greatly appreciate it! Our team is always here to assist you with any of your membership needs.
Segpay Management
Grazie avete risolto il problema che si era venuto a creare
I still don't have my refund omg you guys are so irresponsible
I have had several deductions taken out of my bank account.
I am not a member, I don't live in USA... why are funds coming out of my bank?
I can't call you USA office from Overseas to resolve this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gregory,
We are happy to hear that your concern was resolved. Thank you for taking the time out of your schedule to leave this review.
Regards,
Raphael
Segpay Customer Service Manager