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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I got a refund and my refund got deducted from my account because of no reason and I would like a reason for this. I spoke to 2 people in the live chat and he told me to go back to my bank and see you the reason for the deduction however my bank said they're not in control of deducting the money. I had purchased for a one week subscription however that subscription was cancelled because I did not get the privileges of the premium however I did not use the premium but my money got deducted for no absolute reason. I would like this to be sorted.
Mi son trovato due volte il pagamento all'abbonamento e l'ho fatto presente a voi che mi avete assicurato che verrò rimborsato sulla mia carta di credito.
My request was taken into account quickly and efficiently
I have contacted you regarding the cancellation of two subscriptions - one subscription worth €1, the other amounting to > €100. Both were cancelled immediately after subscribing - i. E within the hour - and for both I have received mails confirming that they had been cancelled and I wouldn't be billed for them. Nevertheless my account had been charged with both subscriptions. Referring to the cancellation confirmations, I naturally asked for a refund for both subscriptions. The reaction was quite telling. While the €1-subscription was refunded without a problem, the charge for the >€100-subscription was not refunded. Quite the coincidence.
I appreciate your prompt service in paying membership payments and cancellations without any problems. I feel confident in having your service in the future. Many thanks.
Wonderful Person In The Service. Glad We Met. 5 Stars*****.
Wolfgang,
We are happy to be of service! Thank you for the 5-stars!
Segpay Management
Lorsque je mets mon logiciel sur le sité: CASTINGCOUCH-X.COM c'est le site PLATINIUM qui s'ouvre...
JF JACOULET
'
... I asked for a cancellation on a site I discovered has NOT what I was looking for. With 24 hours I received a follow-up email an-email saying that they had received my request for the cancellation... then followed by another mail that the site membership had been cancelled. I call that FAST and RESPONSIVE service.
Tom,
Awesome assessment of the Segpay process. We appreciate your review.
Thank you,
Raphael
Segpay Customer Service Manager
Again in the process of completion in 48 hours he said, for now there are no problems in the CS server.
I accidentally selected an incorrect package that I wanted to purchase.
Upon contacting customer service and explaining the situation, the matter was resolved in a matter of days.
Hello Guy B.,
We are happy to hear you had a positive experience with us. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
I had been breach via bank account and emails and was refused a refund. Highly unsatisfactory
Very good service. The service was immediate and convenient
Hello Mark Albert L.,
We appreciate your kind words. Thank you for the review!
Raphael
Segpay Customer Service Manager
Muy positiva. Estoy muy satisfecho por su eficiencia y por su amabilidad. Muchas gracias.
Emilio,
Estamos muy agradecidos por sus amables palabras. ¡Gracias por hacernos saber que estamos haciendo un gran trabajo!
Gestión de Segpay
I'm still not getting any service on Manhunt. Even though your service said the payment went through. I wish you guys would get your heads together and fix it. I'm so darn disappointed
I signed up for 1 day trial tried to cancel no one answered and I sent email but you guys still tried to collect luckily they saw you as the bull$#*! company you are and denied it. Never will I subscribe to anything $#*! you guys
I actually cancelled payments to ReallifeCam on the 3rd of October which you aknowledged
So I was very surprised to find you took the money from my Bank account on the 3rd of November
I'm annoyed I can't just simply renew my membership and correct a payment issue instead of having to make a whole new account. Seem ridiculous and unnecessary.
RUS
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Купил аккаунт на один день на сайте, СUM4K, и не увидел галочку что - автоматически оплатить на 30 дней, в итоге списалось 25 EUR. Уже подумал что деньги пропали, но хорошая и оперативная служба поддержки Segpay
и не только они, помогли решить проблему и вернуть деньги, очень им благодарен, рад что в интернете есть такие честные компании, которые не бросают своих клиентов в трудной ситуации!
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ENG
I bought an account for one day on the website, with 4K, and did not see the check mark that - automatically pay for 30 days, as a result, 25 EUR was debited. I already thought that the money was gone, but a good and prompt Segpay support
Service and not only they helped solve the problem and return the money, I am very grateful to them, I am glad that there are such honest companies on the Internet that do not abandon their customers in a difficult situation!
Андрей,
Мы рады услышать, что наш агент по обслуживанию клиентов смог помочь вам с вашей проблемой. Помните, мы здесь 24 часа в сутки, семь дней в неделю.
Спасибо,
Рафаэль
Менеджер по работе с клиентами Segpay
Very bad experience i faced. When i bought the subrcription after that my account is not active.Nd i m not play any video. Very bad experience i had faced. Wastage of money
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Philippe C.,
We are happy to hear our services were to your liking. Thank you for the feedback!
Raphael
Segpay Customer Service Manager