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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I had an important question about my suscribtions and segpay customer service answered promptly and
If I unsubscribe from a service on a client page of yours, I don't have to have to inform you of my unsubscription. That is an issue among your companies.
I was interested in what the total charge was going to be then I couldn't back out of the screen without being charged. I complained and almost immediately my money was returned.
Hi Sean, I'm glad our team was able to help! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Ik had een pornosite Lietsdoei bestelt en betaalt voor een periode van 3 maanden, met een eventuele opzegging in die 3 maanden. Van die opzegging heb ik intussen via jullie gebruik gemaakt. Maar bij het afsluiten van een abonnemen met Lietsdoei stelde ik vast dat er tal van andere pornosites waren afgesloten, zonder dat ik dat wilde. Ik raakte daar behoorlijk van in paniek en ik denk dat door tussenkomst van jullie nu er nog maar eentje aanwezig is en dat is Lietsdoe. Die loopt nog enige maanden door.
I had a very bad experience, because I found debited my account of Paypal without any order by me.
I lost 39,14 euro.
I was subscribed for a 2 day special, but had no access to anything!
I first queried payments of which turned out to be very simple process. Thank you.
Secondly I queried how to delete messages, of which is ok providing your on a Computer.
However on a mobile phone you do not have that choice, as you can not delete messages.
So if this could be sorted for mobile phone use it would be great.
I would like to thank your staff for helping me in my two queries.
Your faithfully.
BlueWolf
I got billed for something i didn't want or know about and you, the processing company, tells me "too bad, get lost." No thanks.
I had a simple request and it was sorted very quickly and succinctly.
Glad we could take care of the request! Thanks for the 5-star review/
Raphael
Segpay Customer Service Manager
Many attempts to produce effective Chat & follow-ups on reasons for failed communications, financially, & otherwise regarding one main person I was trying to contact to promote a proper serious online relationship, leading to the possibility of marriage, over a 4-6 month period were not addressed with courtesy or proper communication patterns. I believe if SegPay were to act in an ethical, customer service manner, i should be repaid about $3,000.00 at least, if "Fairness," or "Professional & Efficatious Treatment," were a goal for their company. I know of very few businesses who have ever been able to sustain such a low amount of customer satisfaction, in running any human relations business, as this one has.
I was robed for my card n they helped me fixx my scam real easy
Content is single handed almost all generic role playing which just seems extremely scripted. Physical interaction isn't exciting... majority of content is in an empty house, empty rooms and just pow wow, thank you man... Next one kind of vibe/genre... models do not appear enthusiastic about the work. The models are all very good looking with great bodies and such... interaction with fans is extremely limited. I saw alot of content that offered fans things to be a part of but didn't see any of the results of those contest, etc. just overall boring and very predictable.
I'm waiting for an answer for 3 days. No response from Segpay Risk Team. I can't use my card and buy tokens on the VirtWish.
Easy to use and quick well work
Why 50 characters it's hard to write as everything went OK
Hi Pertti U.,
We were happy to assist you. Thank you for the feedback!
Segpay Customer Service Manager
The cancellation was dealt with efficiently. The agent offered me a reduced subscription price and accepted that I wanted to cancel membership completely.
Stephen,
We appreciate the review. Remember we are available to assist you 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager
Just got passed around from one "service employee" to the next.
Go $#*!yourself it says im blur, take shagle and shove it to your $#*!, i even want my money back
I canceled. After that I was charged and still wondering if I'm going to be charged again. This company camsurf or flingster whatever it is is a scam.
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Hi Christoph P.,
Your kind words are greatly appreciated. Thank you for the feedback!
Raphael
Segpay Customer Service Manager