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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Last week it billed again and this text was in the mail:
Your membership renews at 65.85 USD every 90 days until cancelled
Segpay wrote in a Mail it is a non-recurring membership. So i don't even know why i had zu pay nearly 70 dollar.
The Agent was friendly but there is no solution.
Extremely responsive
Completed the request within 30 minutes
Followed up with emails to verify completion
Couldn't ask for more.
Though it took some time to resolve the issue, but eventually it got revolved.
Thanks
Ho acquistato un abbonamento per errore mio, ho anche cancellato account, ho provveduto a richiedere il rimborso siccome non uso questo tipo di app e ancora non fanno niente...
Had trouble cancelling with the site your response was quick and I appreciate the help.
Answering the questions slow. Very well.Satisfied for the support.
I notified within 1/2 hour of purchase that was not what I wanted and was told no problem, but still never received a refund
I asked thé service for rénové m'y accourt and I asked to for my money get back but they don't help me so I lost 82$
Got my beeds met without any problem or hessitation and White they still was able to manage and reasure themselves and me samotaniously,, thumbs up and smiles <3
All sites are ok, it can be a little bit more cameras,
There was no delay in getting my issue resolved. Turnaround was less than 24 hours!
Some general payment services for certain websites can be so hard to deal with. Because it is not working directly with the website, communication can be hard. Segpay has ALWAYS been able to help or cancel any service immediately and without a bunch of back and forth. I am incredibly happy with the service.
Ich kann das ihre Entscheidung nicht nachvollziehen.
Sie geben mir eine Rückmeldung das Sie meinen Auftrag Storniert haben,
Doch im gleichem Atemzug behalten sie, den vollen Grundbetrag von Betrag 19,99.-€ für diesen Monat zurück.
Und nicht wie versprochen zu einem günstigen Angebot von 9,95.-€
Ich finde dieses Verhalten einfach eine Frechheit und bewerte Ihr verhalten als Abzocke.
Ich hoffe das Sie in Zukunft von mir Kreditkarte keine Betrag mehr belasten, ansonsten werden gegen Sie Anwaltliche Schritte einlegen.
When I try to add a debit/credit card to process. Payment, the system requires to select the country of origin for that payment method.
Mine is from Nicaragua in central America. And Nicaragua doesn't appear in the country list.
Hello Mar,
I apologize for any inconvenience you experienced during your sign-up. The system was verified and Nicaragua can be selected as a Country. Let me know if you have any additional issues.
Thank you,
Raphael
Segpay Customer Service Manager
I don't know if the assistant wasn't able to understand what kind of help I was asking for, or if she wasn't willing to give me the help I wanted, but either way she didn't help me.
Hi Petr,
Honoring your request to take advantage of the January Blowout Sale was only possible if you signed up for it at the time of the offer. I understand that you wanted the remaining time on the current membership to credit towards the new one, but it was purchased in March of 2022. Your inquiry on January 27,2023, did not account for a response from the webmaster to grant this request. Only the webmaster can approve this and almost a year into the current subscription, I would have advised you to sign-up for the offer you wanted and attempted to receive credit for the unused portion. I hope this helps with any future purchases that you may make.
Thank you,
Raphael
Segpay Customer Service Manager
The fact that international fee got applied tells me that you guys receive the payment but declined to tell me that it went through so therefore you guys are saying it didn't go through but I'm missing $169. This is far from over and we're looking into this more with my bank and you guys next week.
Hello Sean,
I want to ensure that I am handling your concern to your satisfaction. Is the issue the international fees or is this not your transaction? Please check your email for further communication and next steps.
Thank you,
Raphael
Segpay Customer Service Manager
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hallo Andreas,
Anhand der für Ihre Überprüfung verwendeten E-Mail-Adresse konnte ich das spezifische Abonnement, auf das Sie sich beziehen, nicht finden. Bitte antworten Sie auf diese Mitteilung, damit ich Ihnen weiterhelfen kann.
Danke schön,
Raffael
Segpay-Kundendienstleiter