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Segpay

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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Germany
1 review
0 helpful votes
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Schnell erledigt
February 13, 2023

Meine Anfrage wurde umgehend bearbeitet. Alles hat reibungslos geklappt.

Date of experience: February 12, 2023
Belgium
1 review
0 helpful votes
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Very happy with the service
February 12, 2023

I'm very happy with the service. I was given a fast reply and solution to my problem.

Date of experience: February 12, 2023
Indiana
1 review
0 helpful votes
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Never got a real response
March 14, 2023

I did not cancel this transaction and something was mentioned about 2021. I was not with you in 2021. I do not know why you canceled this.

Date of experience: February 12, 2023
Virginia
1 review
0 helpful votes
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Very profesional with a human touch...
February 12, 2023

Not perfect but efficient and pleasant experience. Not as I had planned but it was clearly explained where I was wrong.where was the

Date of experience: February 11, 2023
Germany
1 review
0 helpful votes
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Sehr schnelle Rückmeldung
February 10, 2023

Ich hatte ein Problem mit meiner Rechnung, deswegen habe ich den Hilfesupport in Sgpay kontaktiert, und in weniger Sekunden haben sie sich bei mir gemeldet und das Problem behandelt.

Date of experience: February 10, 2023
Georgia
1 review
0 helpful votes
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Timely satisfaction
February 10, 2023

The initial ticket response was within the hour and the matter was solved within less than 48 hours.

Date of experience: February 9, 2023
Washington
1 review
0 helpful votes
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Excellent quick easy
February 9, 2023

Couldn't have done any better. Appreciated all the support and quickness and Attentiveness I received from this service

Date of experience: February 9, 2023
France
1 review
0 helpful votes
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Cancelling
February 9, 2023

The service was professional and rapid. I'm satisfied!

Date of experience: February 8, 2023
Puerto Rico
1 review
0 helpful votes
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Subscription
February 8, 2023

I have a good experience with ur Company but I wish when begin the big pay after finish the 1st year u write to the payee that next month u gone be pay x quantity so people desire continúe or cancel for me I want to cancel my subscription thanks

Date of experience: February 8, 2023
Germany
1 review
0 helpful votes
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Termimation of subscription
March 10, 2023

I sent an email to terminate my subscription but instead they sent me a reply stating that they would obtain my subscription! I would give 0 stars if possible.

Date of experience: February 8, 2023
Canada
2 reviews
0 helpful votes
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Great
February 8, 2023

I tough it would have been a difficult situation but the agent was very nice and perceivable

Date of experience: February 8, 2023
GB
1 review
0 helpful votes
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Good Service
February 7, 2023

Promptly cancelled the account I had subscribed to, no problems.

Date of experience: February 7, 2023
California
1 review
0 helpful votes
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Double billed
March 9, 2023

I never knew I was singing up for tonight'sgirlsfriend.com as well as naughty American I feel lied too. I can't trust the platform after that. I might have kept naughty American after the trial but now I dont trust them.

Date of experience: February 7, 2023
Washington
1 review
0 helpful votes
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No good
March 9, 2023

Want my money back$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=============

Date of experience: February 6, 2023
Germany
1 review
0 helpful votes
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APP-CAMARADS.COM
March 9, 2023

1.SCHRIFTVERKEHR NICHT IN DEUTSCH-2.PROBLEM KONNTE NICHT BEHOBEN WERDEN.HABE DIE APP AM 31.01.23 GEKAUFT.NACH 5TAGEN HAT DIE APP IMMER NOCH NICHT FUNKTIONIER.DARAUF HIN HABE ICH BEI PAYPAL MEIN GELD ZURÜCKGEFORDERT.WERDE NACH ERHALT DES GELDES DIE APP NOCHMAL MIT EINER ANDEREN E-MEIL ADRESSE KAUFEN

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Horrible
March 8, 2023

I asked go cancel a subscription I didn't even know existed and got asked ridiculous questions like banking info, account number, etc. I just want the monthly charges to stop!

Date of experience: February 6, 2023
Italy
1 review
0 helpful votes
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Quick and effective
February 6, 2023

I needed to cancel a subscription, I had experienced some difficulties with the automatic service, and Segpay solved the problem in a few minutes; much better than I expected

Date of experience: February 6, 2023
Switzerland
1 review
0 helpful votes
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No answer
March 8, 2023

I asked info about a transaction, never had a answer…

Date of experience: February 5, 2023
Georgia
1 review
0 helpful votes
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Needing help canceling
February 5, 2023

I reached out to Segway to cancel a subscription of mine and they immediately were on it. They were so helpful and had no issues trying to get something canceled.

Date of experience: February 5, 2023
Germany
1 review
0 helpful votes
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Perfekt
February 5, 2023

Bearbeitung meines Anliegens innerhalb kürzester Zeit erledigt,sehr Zufrieden

Perfekter Sevices

Viele Dank

Date of experience: February 5, 2023