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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Fast response, issue resolved.
Everything as described in n payment processing.
I joined a website and enjoyed it very much; but, I don't have very much money these days. I contacted customer support at Segpay; and, they were very responsive and understanding with my situation.
I wanted to Cancel the subscription and it was so fast. They gave me my money back the same day i asked for devolution. Thanks
Hi Tatt L.,
No Problem! Glad we could help!
Raphael
Segpay Customer Service Manager
Problems cancelling a subscription until put through to a very helpful person who sorted the issue immediately.
I had a request to cancel a subscription d and it was handled very promptly.
I am pleased with the process.
Fast response, corrected error on my part in less than 24 hours. Great customer service. Thanks Segpay.
Me ayudo mucho y la atención excelente y la solución igual
I have continued to be double and triple charged even after requesting to cancel my subscriptions. I am reporting you for this.
I was very happy with quick response and the outcome.
Veramente soddisfatto della soluzione del mio problema. Servizio ottimo. Velocità di risposta eccezionale.
I like that you didn't mess with me and didn't waste my time!
I needed help to cancel my subscription and I wrote an email to Segpay.
They solved the probleme quicker than I expected
Thank you for your compliance and responsibility many blessings
Bruttissima. Mi avete addebiti soldi dopo cancellazione iscrizione. State alla larga.
Efficient and responsive service, very satisfied and will be a future customer
I am due credit for 13 months of unauthorized charges
Many thanks, an account misunderstanding was solved very fast, thanks!
I received a message very quickly. I have used the messaging service and believe the company should leave my original purchase in place and not refund the difference I sort now
I apppreciate working together with Segpay. Since many months the collaboration with Segpay concerning money transactions is on a very good way. And level.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Russell R.,
We're delighted to receive your positive review! Let us know if we can assist you with anything further.
Raphael
Segpay Customer Service Manager