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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I don't have a good experience,
You know better than me it was a scam and you're asking my opinion for what? I don't know.
I'm reporting everything to paypal.com and trustpilot.com
Nobody help me this suituasion they said i recived email 48 hours but i dont recived any email and i also send email but no body answer me
Hi Wasim,
How can I help you? Let me know by sending a message.
Thank you,
Raphael
Segpay Customer Service Manager
This cancelation is from Freeones.com, and not from Adultempire.com, although they may own them. I did in fact have a 3 month membership with Adultempire.com at the same price, but I did not renew my membership with Freeones.com
Hi Ivan,
I apologize for the error. If you need any additional information about your membership use our self-service website cs.segpay.com. There you can verify all of the details.
Thank you,
Raphael
Segpay Customer Service Manager
Alles zur vollen Zufriedenheit gelöst. Evtl. Komme ich wieder zurück
The answer was fast and all the cancellation process was easy.
Did not know the source of my payment, very fast answer, very good experience
Janice was able to cancel my subscription without any issues whatsoever. Kudos to her for her superb customer service!
Website wasn't working when I entered the details, fast email back from customer service I highly appreciate it!
Could not make my prepaid Mastercard work. It works everywhere else.
Hello Unknown,
In order to receive details about your prepaid card you will need to contact the bank that originates the card. The approvals are not up to Segpay but up to your bank. Let me know if you have any additional questions.
Thank you,
Raphael
Segpay Customer Service Manager
Poor performance!
Still waiting of your answer regarding cancelling tempted site "NikkiHolland"!
Obviousely fraud?
Very poor!
In this case is silence no golden!
Hi Günter,
Please use our self-service website to further assist you at c.segpay.com. There you can choose how you would like to proceed. Let me know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
I purchasd the offer of 18thFeb2023 for $4,95 Nikki Holland on tempted,
But obviousely it isn't possible to cancel this side after the valitidy of 30 days.
After payment I never got some codes, as usual!
I ask by myself, if tempted is a project which I can trust in future!
My judge in this case of 1 star is tooo much.
Good! Fast response and taken care of the next day. Thanks!
They were quick to act & inches first instance responded immediately & then checked with Seller to ensure that maximum refund was received.
It was alright for pay could so it again ND again recommended to everyone
It has taken 3 mos to try and cancel this subscription that was unauthorized. I was contacting to get charges after multiple attempts. I am hoping this is the end of this nightmare. Thank you
Got in touch by email. Response was quick. Was sent confirmation emails confirming what I requested. Tried the chat option first, but I'd did not seem to work.
Hi Richard M.,
Thank you for the glowing review! We're thrilled to have met your needs and delivered a positive experience.
Raphael
Segpay Customer Service Manager
Needed help, no hassle and knowledgeable. I just wish they had an easier way to identify without CC# as it was a little challenging.
The service was very slow and buy the time y'all respond a CSA from feetfinder had already resolved my issue.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sepehr,
We understand your position. If you need any assistance from me, let me know.
Thank you,
Raphael
Segpay Customer Service Manager