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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I was billed for a month of service after mistakenly attempting to cancel with the wrong payment processor. The Segpay customer support representative quickly resolved my issue and reversed the payment on my card and helped in cancelling my membership.
Ein kündigen ist nicht möglich bzw. Wird nicht akzeptiert. Im Folgemonat wurde wieder der Betrag abgezogen. Ist wird immer nach der Kartennummer gefragt auch wenn per PayPal bezahlt wurde.
La respuesta a la solicitud de baja, fue rápida...
I'm glad that my cancellation request has been accepted and that I won't have to pay any further charges that I don't want. Thanks for that.
Automatic payment I didn't authorize. Your phone associated with your merchant ID is not answering
I have an answer after some hour first time After a second request, i was 100% satisfied
Mala no he podido solucionar nada, he tenido q mandar un montón de correos a un muchos sitios y no me ha valido de nada
Had problems with an abo trial.
All was solved very quickly, so thanks a lot for the good service
Got help fast with my refund request, and they worked quickly and efficient.
I know many persons on the site
It was very good
I just forget to unprescribe one day before it ends
Now im temporary not using because i travel
Hi Khaled S.,
Your satisfaction is our utmost priority, and we're grateful for your support.
Raphael
Segpay Customer Service Manager
Llame a asistencia al viajero y me tomaron un pedido médico a domicilio, nunca llego el médico y recién hoy hace 10 minutos me llega un mail diciéndome que no se pudieron contactar conmigo, siendo que es una asistencia que necesito
Hola Georgina,
No manejamos consultas médicas. Me disculpo por la confusión.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay
Still haven't received my money, and i said if you can't send my money back than just give me a subscription but it's too late now
I made a wrong payment due to a misunderstanding, but Segpay quickly solved the problem.
I was very satisfied with their customer service.
I was charged twice for the same website. I notified Segpay immediately. Still they took money twice. I used only one email. I must have clicked wrong spot when I entered website. I should have gotten a refund. Somehow they should know it was double charged just by looking at the same credit card used.
Hello Steve,
Your transactions sound like one-time charges, meaning each time that you purchase is providing you with tokens. Let me know your details to research your account. I await your response.
Thank you,
Raphael
Segpay Customer Service Manager
Good, explained issue very well. Inquired about PayPal as an option
They saved my money back and canceld fake authorization transactions wich were made by hackers after virus attack.
I must say that Sagpay deliver justice and fair human help.Keep the good work and all the best!
I have been using the website for 10+ years and know how credit purchasing works. I went to change my payment method and all of the sudden I had $100 charge on my previous payment method. Segpay would not issue a refund and I will never do business with these shady crooks again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerry M.,
We're thrilled to hear that you had a positive experience with us! We appreciate your kind words and are glad that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Raphael
Segpay Customer Service Manager