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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Prompt, satisfactory and good service
Easily processed. With immediate response
Sarah was very prompt in addressing my request for a refund as the payment was allocated to the wrong account. Sarah processed the refund within 48 hours. She was awesome as she easily exceeded my expectations - I had thought I might have difficulty getting the funds returned.
Unfortunately, the customer service staff was neither responsive nor understanding of my case, their reactions were routine.
They always responded to all my messages with kindness and resolved all my demands. Very good customer service
Cant login already paid nothing is solved still cant login! And than dare to ask how segway customer experience is? From which planet are you?
I used 2 firms of payment, both declined-there is nothing wrong with either
Either a4a or segway thinks my account is fraudulent? 99% of emails I have received are from accounts 3000-7000 miles away with no pictures, advertising other sites but I cannot put a $25.00 charge on my account to use more features?
Really bad you charged me three times when I only asked for one service and also some fee so based on that I made sure that the subscription was cancelled and would never use it again
I emailed to cancel my subscription and it was cancelled quickly and without problems. Thanks again!
I queried why a payment has not been allocated to my online account. Still awaiting an answer. Not a survey about my experience
Fast and professional answer, also the request was very fast submitted and your website is not hard to use, even if the interface could be improved.
He hecho varias compras y después continuamente intentan cobrarme una suscripción y hacen envios a mi banco muchas veces para seguir cobrando suscripciones. Una vez me estafaron mas de 200 euros y no puede recuperarlos.
Customer service responded promptly, with the information I requested.
Don't know what this so I can't talk on it thanks. Nothing more more nothing about that it is a very nice
I was helped seriously and competently; Questions were answered immediately
I wrote a bad review for a website that told me they would refund my subscription if I removed the review. I removed it and they did nothing. So I had the charge removed by dealing directly with my credit card company. Because the subscription was handled by Segpay they now accuse me of fraud and any website which uses them will not accept my payment. They are not to be trusted and will screw over customers without a thought.
I had to cancel several monthly memberships and they were understanding of my situation.
Yo me comunique con ustedes para que eliminaran mi tarjeta grabada de su sitio wed
Y no lo hicieron
The matter was solved quickly & efficiently from your side. Thank you very much.
I made sure, the hacker was talked to in a serious manner for his deeds by his father.
Additionally, I changed my PayPal password immediately after the incident.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members