Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Segpay

Segpay

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
How would you rate Segpay?
grey stargrey stargrey stargrey stargrey star

Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Marentes Y.
Unfollow Marentes Y.
Share Review
Report Review

Refund
April 19, 2023

I discovered there was a charge, for an account that I had canceled. SEGPAY was quick to give me a refund.

Date of experience: April 19, 2023
GB
1 review
0 helpful votes
Follow Benjamin H.
Unfollow Benjamin H.
Share Review
Report Review

Quick responce
April 18, 2023

Friendly and direct experience, satisfied with the service

Date of experience: April 18, 2023
New York
1 review
0 helpful votes
Follow stef D.
Unfollow stef D.
Share Review
Report Review

Hard to cancel
May 17, 2023

Took 2 months of emails to cancel...first round was ignored

Date of experience: April 17, 2023
Slovakia
1 review
0 helpful votes
Follow V B.
Unfollow V B.
Share Review
Report Review

Refund request.
April 16, 2023

Had an issue with a reoccurring billing that wasn't intentional. Requested a refund, it was provided swiftly and without any problems. Excellent and fast service.

Date of experience: April 16, 2023
Spain
1 review
0 helpful votes
Follow XAVIER Y.
Unfollow XAVIER Y.
Share Review
Report Review

RAPIDEZ Y PROFESIONALIDAD
April 15, 2023

Tuve un problema con una web que no respondia a mis expectativas, una vez que ya habia abonado el importe anual de suscripción, y entendiendo mi problema, me reingresaron el importe pagado.
Una experiencia muy positiva y un servicio muy profesional y ágil.

Date of experience: April 15, 2023
Romania
1 review
0 helpful votes
Follow Angela N.
Unfollow Angela N.
Share Review
Report Review

Literally amazed by you, guys
April 14, 2023

Best customer service experience. They solved the issue in no time. Amazing

Date of experience: April 14, 2023
Japan
1 review
0 helpful votes
Follow Kazuyoshi K.
Unfollow Kazuyoshi K.
Share Review
Report Review

I don't know how to cancel my subscription, but the support center helped me. I appreciate it very much.

Date of experience: April 14, 2023
Georgia
1 review
0 helpful votes
Follow J P.
Unfollow J P.
Share Review
Report Review

Issues with site
April 14, 2023

I was having issues getting the site to function properly on my devices and couldn't resolve the issues. I reached out to support and asked about a refund and Jerome helped me and was awesome. Easiest customer service issues I've ever dealt with. Super helpful and very fast.

Date of experience: April 13, 2023
Virginia
1 review
0 helpful votes
Follow Anthony C.
Unfollow Anthony C.
Share Review
Report Review

Satisfield
April 13, 2023

Cancellation handled in a timely manner

Bfl;f klm tr l tr h ltr s ts l;s ts t hr ithr l;fg l;kg;lkg l;kgf k;gf;kmfg;kdf;kmdf;kgf

Date of experience: April 13, 2023
BA
1 review
0 helpful votes
Follow asmir V.
Unfollow asmir V.
Share Review
Report Review

Pet zvjezdica
April 13, 2023

Odlično vrlo dobro odlično snimljeno.Filmovi sa vrhunskim porno glumicama i odličnim snimcima

Date of experience: April 12, 2023
Peru
1 review
0 helpful votes
Follow Elian C.
Unfollow Elian C.
Share Review
Report Review

Me cobraron de más por meses
May 12, 2023

No me gusto trabajar con esta aplicación.100 en un día, sin permiso se cobrarán y aparecía en mi reporte de tarjeta de crédito

Date of experience: April 11, 2023
Germany
1 review
0 helpful votes
Follow Matthias N.
Unfollow Matthias N.
Share Review
Report Review

Subscription
May 10, 2023

I have not received a confirmation for a subscription. So I can't cancel via Segpay. Have now declined payments through PayPal.

Date of experience: April 9, 2023
Canada
1 review
0 helpful votes
Follow J T.
Unfollow J T.
Share Review
Report Review

Quick response, easy to contact
April 8, 2023

Needed to cancel a subscription and it was simple and easy to do.

Date of experience: April 8, 2023
Illinois
1 review
0 helpful votes
Follow Paula A.
Unfollow Paula A.
Share Review
Report Review

Unsatisfide
May 8, 2023

I have not used this at all. I want my money back.

Date of experience: April 8, 2023
Lebanon
1 review
0 helpful votes
Follow Carlos U.
Unfollow Carlos U.
Share Review
Report Review

Unhelpful
May 8, 2023

I ask a question about my payment it was declined and I couldn't pay my subscription because of this and I gave all my description on my email and they didn't answer with
The question that I ask

Date of experience: April 8, 2023
GB
1 review
0 helpful votes
Follow Kevin W.
Unfollow Kevin W.
Share Review
Report Review

Still waiting for refund
May 6, 2023

Very poor still waiting for a refund you blame PayPal they say it's you

Date of experience: April 6, 2023
Germany
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Share Review
Report Review

I got the one day trial and could only watch below 10 vids and couldn't download any.

Date of experience: April 6, 2023
California
1 review
0 helpful votes
Follow Romel F.
Unfollow Romel F.
Share Review
Report Review

Excellent service!
April 6, 2023

I have experienced nothing but excellent service! Thank you!

Date of experience: April 6, 2023
Canada
2 reviews
0 helpful votes
Follow pablo m.
Unfollow pablo m.
Share Review
Report Review

Couldn't be easier...
April 5, 2023

Decided to not renew my subscription. Making the change couldn't have been easier.
And they followed up with an email confirmation so I could be sure it worked as expected

Date of experience: April 5, 2023
California
1 review
0 helpful votes
Follow Jordan X.
Unfollow Jordan X.
Share Review
Report Review

No refund given
May 4, 2023

I was charged twice. One via PayPal and another via Visa. I did not receive a refund. This is horrible service and the platform is mediocre at best.

Date of experience: April 4, 2023