Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I discovered there was a charge, for an account that I had canceled. SEGPAY was quick to give me a refund.
Friendly and direct experience, satisfied with the service
Had an issue with a reoccurring billing that wasn't intentional. Requested a refund, it was provided swiftly and without any problems. Excellent and fast service.
Tuve un problema con una web que no respondia a mis expectativas, una vez que ya habia abonado el importe anual de suscripción, y entendiendo mi problema, me reingresaron el importe pagado.
Una experiencia muy positiva y un servicio muy profesional y ágil.
Best customer service experience. They solved the issue in no time. Amazing
I don't know how to cancel my subscription, but the support center helped me. I appreciate it very much.
I was having issues getting the site to function properly on my devices and couldn't resolve the issues. I reached out to support and asked about a refund and Jerome helped me and was awesome. Easiest customer service issues I've ever dealt with. Super helpful and very fast.
Cancellation handled in a timely manner
Bfl;f klm tr l tr h ltr s ts l;s ts t hr ithr l;fg l;kg;lkg l;kgf k;gf;kmfg;kdf;kmdf;kgf
Odlično vrlo dobro odlično snimljeno.Filmovi sa vrhunskim porno glumicama i odličnim snimcima
No me gusto trabajar con esta aplicación.100 en un día, sin permiso se cobrarán y aparecía en mi reporte de tarjeta de crédito
I have not received a confirmation for a subscription. So I can't cancel via Segpay. Have now declined payments through PayPal.
Needed to cancel a subscription and it was simple and easy to do.
I ask a question about my payment it was declined and I couldn't pay my subscription because of this and I gave all my description on my email and they didn't answer with
The question that I ask
Very poor still waiting for a refund you blame PayPal they say it's you
I got the one day trial and could only watch below 10 vids and couldn't download any.
I have experienced nothing but excellent service! Thank you!
Decided to not renew my subscription. Making the change couldn't have been easier.
And they followed up with an email confirmation so I could be sure it worked as expected
I was charged twice. One via PayPal and another via Visa. I did not receive a refund. This is horrible service and the platform is mediocre at best.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.

