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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I had a debit from my card and they helped me with the reverse of the money. It was fast, and I feel very pleased with the service.
Don't resolve the issue, basically, wanted to pay them but blocked by multiple cards and accounts under the excuse of fraud.
Hi Jon B.,
I'm glad we were able to resolve things quickly! Thank you for the high marked review.
Raphael
Customer Service Manager
Fast efficient and polite. Funds were back in my account within 3 days
Hi Mark L.,
Thank you for the positive review! We appreciate all feedback, and we're always happy to help!
Raphael
Customer Service Manager
There was a charge that I did not recognize. They helped me with it and with my approval the account was cancelled. Quick and efficient.
Hi Cristina R.,
Efficiency is one of our top priorities! Thank you for the kind and honest review! Our team appreciates every bit of feedback.
Raphael
Customer Service Manager
My payment didn't go through. I keep trying to buy credits. When i Clock to buy credit it fails to get through. Ehen i fill in all my vtrfit Card fetails it stíl fails to get throigh
Was charged for a nonexistent transcription due to a site/communication error. Feedback was prompt and resolved quickly.
Hi Ashton D.,
We're glad the issue was solved swiftly! Thank you for taking the time to leave an honest review.
Raphael
Customer Service Manager
I was able to seamlessly cancel a subscription...just like the promise made when I initially signed up for the site.
I always have confidence going in when I see that Segway is the 3d party.
Hi Mike P.,
Thank you for the glowing review! Our team works hard to make us as reliable as possible.
Raphael
Segpay Customer Service Manager
For some reason my subscription was cancelled. The day I subscribed my bank required me to confirm the transaction which I did. Soon after the site did not allow my crededials. I wrote...and received no response!
Me cobraron sin apenas usar la página son unos estafadores, deberían devolver el dinero a la gáñete que ni siquiera usa la aplicación por que no funciona.
I asked for a refund, and I was accommodated. Everything went smoothly. Very satisfied.
Hi Jo M.,
Thank you for the 5-star review! Efficiency and customer satisfaction are always our highest priorities.
Raphael,
Customer Service Manager
I needed refund on a canceled subscription and received confirmation that my refund was pending right away. They took care of my problem so quickly
Hi Christina T.,
Efficiency is our top priority! Thank you for leaving such a kind review.
Raphael
Customer Service Manager
Hi Adrian G.,
We appreciate you taking time out of your day to leave a 5-star review. Our customers matter so much to us, and we are always happy to hear of their satisfaction.
Raphael
Customer Service Manager
Very prompt service and response, very appreciative how fast they responded to my request.
Hi Anita B.,
We're happy to hear of your satisfaction! Thank you for the glowing review.
Raphael
Customer Service Manager
I accidentally logged into a website and they posted an ad which trying to click close apparently clicked sign up and they charged my PayPal.
I complained to the customer service and provided my information but customer service acted like they couldn't find my account.
So this company essentially stole $20 from me.
My concern was addressed immediately. Very happy with the service from segpay
Hi Lucas B.,
Thank you for the 5-star review! We're happy to hear about all customer satisfaction.
Raphael
Customer Service Manager
All good. Subscription was easy and cancellation of subscription was a lot smoother than I expected.
Hi Glyn P.,
Glad to hear everything went smoothly! We greatly appreciate the 5-star review.
Raphael
Customer Service Manager
Hi Erick D.,
We greatly appreciate the 5-star review! Efficiency is one of our top priorities here.
Raphael
Customer Service Manager
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karina D.,
Customer satisfaction is one of our top priorities! Thank you for the kind review.
Raphael
Segpay Customer Service Manager