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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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Rhode Island
1 review
0 helpful votes
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Sole money will not refund
August 17, 2023

Aweful contacted about a money withdrawal that I had no notification about and canceled the account just for them to deny my refund.

Date of experience: July 18, 2023
GB
1 review
0 helpful votes
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Easy
July 18, 2023

Straight forward, and no problems, so easy l wil use it again

Date of experience: July 18, 2023
Raphael M. Segpay Rep
over a year old

Hi Geoff J.,

That's great news! Thank you for the 5-star review.

Raphael
Segpay Customer Service Manager

Virginia
1 review
0 helpful votes
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Prompt service
July 17, 2023

I emailed them to inquire about a third party transaction. The response was prompt. I appreciate the attentiveness of their customer service department.

Date of experience: July 17, 2023
Raphael M. Segpay Rep
over a year old

Hi Kk M.,

We strive for efficiency here! I'm glad we could be of service.

Raphael
Segpay Customer Service Manager

Spain
1 review
0 helpful votes
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Descontento
August 16, 2023

De momento no han atendido mi petición. Estoy a la espera de que se vuelvan a comunicar conmigo.

Date of experience: July 17, 2023
Canada
1 review
0 helpful votes
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Excellent service
July 16, 2023

Beeing charged 1 month more of subscription because of a website bug when canceling subscription. After reaching aid from their customer service e-mail, I got a confirmation of cancellation and a refund of the extra charge.

Date of experience: July 15, 2023
Raphael M. Segpay Rep
over a year old

Hi Elliot C.,

Thank you for the 5-star review! We are always happy to help our customers.

Raphael
Segpay Customer Service Manager

Tennessee
1 review
0 helpful votes
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Nope
August 15, 2023

Horriable Horriable Horriable Horriable Horriable.

Date of experience: July 15, 2023
Massachusetts
1 review
0 helpful votes
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I received a prompt reply to my question/issue, however your response triggered additional questions and clarifications, which I sent by replying to your reply but nobody got back to me!?
Do you answer follow up questions when your response triggers some?
Or do I have to start a new and formal request? Because we are not supposed to reply and ask questions from your first reply?

Date of experience: July 15, 2023
Maryland
1 review
0 helpful votes
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Thank you!
July 15, 2023

I didn't know how to cancel a subscription I had via SegPay, so I emailed for help. Jessica Pancho fixed this issue for me, and cancelled my subscription! I really appreciate it.

Date of experience: July 15, 2023
Raphael M. Segpay Rep
over a year old

Hi Chloe T.,

Thank you for the positive feedback! Our team greatly appreciates the 5-star review.

Raphael
Segpay Customer Service Manager

France
1 review
0 helpful votes
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Resiliation abonnement
July 15, 2023

Bonjour.j'ai fait une demande d'annulation d'un abonnement.elle a été pris en charge rapidement et avec efficacité.bravo pour votre reactivité.merci.

Date of experience: July 15, 2023
GB
1 review
0 helpful votes
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Excellent Service from SegPay
July 14, 2023

I signed up for a website which, without prior knowledge of the quality, I was disappointed with. Within 24 hours I contacted SegPay, esxpressing my disappointment and within a matter of hours later, I had been given a full refund.

Date of experience: July 14, 2023
Raphael M. Segpay Rep
over a year old

Hi Brian L.,

Thank you for the 5-star review! Our team works hard to satisfy all our customers.

Raphael
Segpay Customer Service Manager

Connecticut
1 review
0 helpful votes
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Prepaid card info
July 14, 2023

Response was quick and accurate. Help advise to make sure if I get a prepaid card that it is good for online and international charges. So now I just need to head to walmart and get a gift card.

Date of experience: July 13, 2023
Raphael M. Segpay Rep
over a year old

Hi Jeffrey F.,

Efficiency is one of our top priorities! Thank you for leaving a positive review.

Raphael
Segpay Customer Service Manager

Ohio
1 review
0 helpful votes
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Great response time
July 13, 2023

I seen a charge on my bank statement and emailed them they responded same day and refund issued next day.

Date of experience: July 13, 2023
Raphael M. Segpay Rep
over a year old

Hi Angie S.,

I'm glad we were able to help! Thank you for the 5-star review.

Raphael
Segpay Customer Service Manager

Mexico
1 review
0 helpful votes
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Evaded
August 11, 2023

I requested the refund and they simply evaded the refund and said that until Paypal gave the resolution, which Paypal says that they must do, then they just passed the problem to each other and I am left without my money until someone deigns to solve it in Paypal now escalates it since Segpay did not want to only respond to the request sent, and I must wait to see if Paypal manages to reimburse me but in the status it appears that it is waiting for a response from Segpay to proceed...

Date of experience: July 12, 2023
Norway
1 review
0 helpful votes
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Kansellere abonnement
July 12, 2023

Hei det bra side men jeg vli si opp eller kansellere den siden

Date of experience: July 12, 2023
California
1 review
0 helpful votes
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Refunded/cancelled
July 11, 2023

My son used my debit card to sign up for a porn site and I called the next morning because I caught it and they refunded me and canceled it. No problem.

Date of experience: July 11, 2023
Raphael M. Segpay Rep
over a year old

Hi Matthew W.,

Life happens! Thank you for the 5-star review.

Raphael
Segpay Customer Service Manager

Colombia
1 review
0 helpful votes
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Reimbursement
July 11, 2023

I had a debit from my card and they helped me with the reverse of the money. It was fast, and I feel very pleased with the service.

Date of experience: July 11, 2023
Raphael M. Segpay Rep
over a year old

Hi Karina D.,

Customer satisfaction is one of our top priorities! Thank you for the kind review.

Raphael
Segpay Customer Service Manager

India
1 review
0 helpful votes
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Worst Customer Service
August 10, 2023

Don't resolve the issue, basically, wanted to pay them but blocked by multiple cards and accounts under the excuse of fraud.

Date of experience: July 11, 2023
Germany
1 review
0 helpful votes
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Mr
August 9, 2023

You booked 2 times off my bank account. I want my money back!

Date of experience: July 10, 2023
Maryland
1 review
0 helpful votes
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Quick resolution
July 9, 2023

I asked them to look up subscriptions and cancel and they did quickly

Date of experience: July 9, 2023
Raphael M. Segpay Rep
over a year old

Hi Jon B.,

I'm glad we were able to resolve things quickly! Thank you for the high marked review.

Raphael
Customer Service Manager

GB
1 review
0 helpful votes
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Fast and efficient
July 9, 2023

Fast efficient and polite. Funds were back in my account within 3 days

Date of experience: July 9, 2023
Raphael M. Segpay Rep
over a year old

Hi Mark L.,

Thank you for the positive review! We appreciate all feedback, and we're always happy to help!

Raphael
Customer Service Manager