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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Thank you for handling the customer's inconvenience quickly. However, I hope the site I used is properly made from the beginning so that there is no such inconvenience.
Took care of an issue promptly and to my satisfaction
Wanted to unsubscribe, but they offered a good discount, so I changed my mind
I was told the day I mistakenly purchased 2 discounted $5/month sites under an old/inactive NextDoorStudies account that a refund had been processed, but they never were. When I called to request the refunds again I was told that I could not have refunds for those sites, but that I could apply the purchases to the 2 sites that I purchased after I thought I had received a refund for the wrong sites. And 10 days were added the additional month, so I am happy with the final result.
Efficience. Only this. In this circunstamces all you want is speed of process, and segpay make this.
There was a billing concern in regards to an account that I don't think ever made. The person who helped me was quick-responding and very polite. I was reassured multiple times that the issue would be resolved accordingly and respictively.
Received prompt service regarding a subscription to a site I was unaware of. I asked for a refund and received.
I was insulted at gate and charged 48gbp for ebt whereas it weighed the same at checkin time. Pnr K5PN2QK
No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,
Love the service and the cams but too much money for me to subscribe all the time but love the 3 day deals i wish there was more of them
Wanted to cancel a subscription. Emailed Segpay and they cancelled it within a few hours. Satisfied
They addressed and solved my problem fast! Thank you
I was not able to get into my account from home Segpay was able to get into the account and take care of my request very quick
I wrote email about my problem, they answered me in a minute. Then quick problem solving, in like 10 minutes. That was great customer service!
I accidentally signed up for an entire year. They cancel the transaction and I was able to resubscribe one month at a time.
Sorry, no experience at all, I did not got any answer to my question.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carlos J.,
I'm glad things were solved smoothly! Thanks for leaving the positive review.
Raphael
Segpay Customer Service Manager