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Secret Sales

2.9

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Secret Sales Reviews Summary

Secret Sales has a rating of 2.9 stars from 632 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Secret Sales most frequently mention tracking number, wrong item and many times. Secret Sales ranks 6th among Designer Clothes sites.

service
138
value
135
shipping
135
returns
115
quality
133

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GB
3 reviews
1 helpful vote
Follow Arike A.
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Excellent
March 19, 2015

Very good for Bargain lots of Design goods love it will definitely recommend it for anyone looking to buy designer goods

Date of experience: March 19, 2015
GB
1 review
0 helpful votes
Follow Lisa B.
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I have spent so much money on this site - but my savings are unbelievable! Such an exciting way to shop. My main purchases have been to furnish my first home. Lots of quirky things from towels to clocks! Great service. I use on a weekly basis! Best form of Internet shopping and have recommended to all my friends for £10 vouchers!

Date of experience: March 19, 2015
GB
1 review
0 helpful votes
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Love Secretsales! Like a sweet shop for me! I get great products at great prices and all from the comfort of my armchair! Such quality and so convenient!

Date of experience: March 19, 2015
GB
1 review
0 helpful votes
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Great service
March 12, 2015

Great variety of brands with really good offers, customer service is excellent, with great loyalty rewards

Date of experience: March 12, 2015
GB
1 review
0 helpful votes
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Great company, very competitive pricing, great communication & customer service.

Date of experience: March 9, 2015
GB
1 review
1 helpful vote
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Super site
March 8, 2015

A great website with a wide range of different products on offer from time to time that are delivered as they are presented on the site and with the benefit of loyalty vouchers according to expenditure,

Date of experience: March 8, 2015
GB
1 review
0 helpful votes
Follow Jayne G.
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This is a fantastic site for discounted quality and designer items. I would highly recommended as I have saved an absolute fortune with no compromise on the quality of the items I have ordered. The home items I have ordered the most are the candles and I love the bags and cosmetics. Don't miss out get on the site now!

Date of experience: March 7, 2015
GB
2 reviews
5 helpful votes
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Good quality items and genuinely low prices.

Problem I had was not being able to return earrings which turned out to be far too big but you could not tell that from the picture. To be fair SecretSales do state that they will not take back earrings for pierced ears.

E-mailing does not get results like phoning if you do have to contact someone. Return labels are available to pre-purchase and Click and Collect can be used. If you were to have a faulty item you can be sent a return label.

Taking into account that on-line shopping does have it's difficulties as you cannot see and judge item as you would if it were in front of you, the quality of SecretSales items is really good. The prices are great too.

Date of experience: March 7, 2015
GB
1 review
0 helpful votes
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Brilliant
March 6, 2015

This site has amazing collection and at very decent prices. Delivery information emails are superb. Although sometimes the delivery can take ages but other than that no complaints.

The customer service experience after sale has been superb so far!

Date of experience: March 6, 2015
GB
1 review
0 helpful votes
Follow Deborah D.
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I am more than happy with the service I have received from secret sales. Customer Service is really good. Informed of every step along the way and response to queries has been excellent and timely. All goods received have been as described and at a good price. Will continue to be a customer in the future.

Date of experience: February 28, 2015
GB
1 review
0 helpful votes
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Very happy customer
February 26, 2015

I have never been disappointed with any of my Secretsales purchases. The discounts are phenomenal and allow me to treat family, friends and myself, of course, to things that ordinarily might be a little out of my price range.

Date of experience: February 26, 2015
GB
1 review
0 helpful votes
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Great website
February 25, 2015

Great website great stuff service is good on it all the time

Date of experience: February 25, 2015
GB
1 review
0 helpful votes
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Excellent
February 25, 2015

Quality good, good customer service. I look forward to receiving my emails everyday, so I can look for good bargins of very high quality items.

Date of experience: February 24, 2015
Germany
1 review
0 helpful votes
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The best site going...
February 24, 2015

I absolutely love Secret Sales! Every day at 7am I get excited to see what bargains can be snapped up. This site is so easy to use and even better that you can build up loyalty points!

I saved a fortune last Christmas, getting most of my presents from here. My family were over the moon at the designer items they received, but only I knew the bargain price I paid for them :)

Date of experience: February 24, 2015
GB
1 review
0 helpful votes
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Secretsales
February 23, 2015

Very good quality and excellent service
I have been very happy so far particularly with lingerie

Date of experience: February 23, 2015
GB
1 review
0 helpful votes
Follow Patricia A.
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Since I started shopping with secret sales, i ve been finding it lazy to shop else where. The prices are reasonable.

Date of experience: February 23, 2015
GB
1 review
0 helpful votes
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The best secret
February 18, 2015

A fantastic business offering only the best items and unbelievable prices. And to top it off the customer service is first class. The whole business setup from advertising, to purchasing to tracking orders and finally delivering the item(s) is absolutely flawless. Great work!

Date of experience: February 18, 2015
GB
1 review
0 helpful votes
Follow Jason S.
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I've used Secretsales.com quite a few times mostly for clothing from top brands at great value. On every occasion the goods have been of the highest quality and the service excellent. Yes you sometimes have to wait a while for dispatch but you wouldn't get such a great price if you didn't and secretsales are very good at keeping you informed of exactly where your goods are in the delivery process. I once had occasion to cancel an order and I wondered how this would be received. The answer was superbly. There were no quibbles or hassle just done and confirmed very quickly.

Date of experience: February 18, 2015
GB
1 review
0 helpful votes
Follow Pri A.
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One of my faves
February 16, 2015

Secretsales is one of my favourite websites to shop from. They have a good range of products and a variety of sales come and go to keep it interesting without overloading. I've often found presents for girlfriends and for myself that I just wouldn't have time to look for in shops. The discounted prices are a great bonus so I can give really great presents but with great savings. The free delivery is a massive draw. I just shop as and when without trying to tie up orders to save on delivery charges. Great job SS!

Date of experience: February 16, 2015
GB
1 review
0 helpful votes
Follow Claire M.
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Always pleased with anything I have purchased (usually clothing and shoes) and have rarely had to return anything

Date of experience: February 16, 2015