Great service and outstanding response. They were fast on resolving problems and doubts that I had.

Easy and affordable payment plan. Allows me to address others needs simultaneously

I was very satisfied with my first order experience, until a few of the items didn't fit and even though I paid the extra money to be able to send them back… I had to keep going up the management chain for them to let me exchange for a bigger size. I was first told there was no more material available, but then when I asked someone else they said they had some available.
In the end I am very happy with the purchase and would more than likely shop there again.

Excellent. No complaints. Well made clothes. Feels great to wear

A bit skeptical about receiving it on time, However when I emailed requesting the item to be delivered within a certain dead line, I was more then happy to know it would be here. I did receive the item faster then anticipated. So I was stressing over nothing.

My experience was without incident. I was looking for this company to provide me with what they advertised, as advertised. They do just that!

OMG! Wow! Was I'll prepared for how fragile the tuxedo would be.

Customer support did a great job helping find what I was looking for. Made some great recommendations. Received the tux just in time for my daughters wedding. Highly recommend

Everyone wanted to take pictures with me, they said things like I should be in the fashion show. Iwas at the Phoenix fashion week, looking forward to buying again

I ordered black diamonte with gold buckle however they sent me in silver. I had to return the silver and get the golden however my photo shoot which is worth $2000 had to be postponed which costed me almost $1000 more. I tried to explain this to Natalya and Madeline but it seems like nobody cares. Your products are beyond exception however I am not satisfied with the customer service.

Throughout the experience I received great communication. The agent helped me get the right size and expedite the products for delivery in time for an important event. I'm a weird size and every other time I order off the internet the fit, material, and/or tailoring are pretty terrible. I frankly expected the same here... and I was wrong. Great material, quality build, wonderful fit. I'm recommending them to all my friends

Shipping was fast. Correspondence with the company was great. I expected a lot and was a bit let down by the feel of the fabric and jacket itself.

Natayla was amazing! She handled my order with kindness & understanding, as I needed it sooner for someone's birthday. With no questions asked, she expedited my order! Her grace & wonderful customer service is truly appreciated!

Quick and easy ordering and checking out! Delivered fast!

I'd like to thank the entire Sebastian Cruz team for the outstanding customer service. I ordered in a short time frame, emailed them my deadline, and they assured me they would make it priority have it shipped before then in which they delivered on and then some! The quality of each item and how professionally packaged and neat it all came makes their reputation and brand exceed all others. The suit and shirts are of the HIGHEST QUALITY and fit like a glove- little to no alternations if proper measurements are given! They added in a generous gift of cuff links and a pocket square on my second order for my personal wedding suit…There is no competition!

Great customer service. Amazing product. Didn't know would be in a suit bag!

Customer service is top notch and expedient They're true problem solvers and have quality quality apparel is how I felt up until this last infraction based on how they handle this will determine if they make it back to 5star. They have been phenomenal for the most part but this last 2 weeks have not been what I've come to know. I'm annoyed

Natasha is awesome, I'm glad that she's part of your team!

Unbelievable customer service! No company has ever been so attentive to their customers!

My experience was okay overall. Natasha was helpful in processing my exchange. I do have some important comments below which I hope will improve the service:

1) The shipping time was very poorly advertised. It took more than 2 months to receive my items due to factory closures during the holidays. This should be advertised at the minimum. The factories need to be opened during the holidays so that people can enjoy their items and attend celebrations.

2) Prices are high and minimal flexibility with returns and exchanges is an issue. For such an expensive item, shipping, exchanges, and returns should be free. This is important in online shopping.

3) The inability for the customer service representatives to be able to check on orders is very limiting. I'm not really sure what their role is if they cannot assist with the orders.

4) Quality of product was quite good. The items looked as advertised. Nice free hangar and suit cover included.