Sebastian Cruz Couture

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Sebastian Cruz Couture

sebastiancruzcouture.com
luxury, professional, formal men, womenAge 26-45, 46-60
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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!


sebastiancruzcouture.com
+1 855-723-2653
USA
Founded in 2013
Clothing item from Sebastian Cruz Couture
Fashion apparel by Sebastian Cruz Couture

Business Highlights

General

Year Founded: 2013
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: item(s) must be new, unworn, unwashed, without any traces of perfumes or other applied scents, and in the original packaging with original tags attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, professional, formal
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-723-2653
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Mr. Rebates

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Sebastian Cruz Couture Reviews Summary

Sebastian Cruz Couture enjoys a strong reputation for exceptional craftsmanship, luxurious materials, and unique designs that resonate well with fashion-conscious customers. Many reviews highlight the tailored fit and comfort of their suits, positioning them as a worthwhile investment for both formal and casual occasions. Customers appreciate the brand's commitment to inclusivity, accommodating various body types. However, some concerns regarding customer service, such as potential delays and return processes, were noted. Overall, the sentiment towards the brand is overwhelmingly positive, emphasizing quality and style while suggesting improvements in customer support.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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425 reviews

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Texas
2 reviews
0 helpful votes
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My overall experience was great
November 7, 2022
Updated review

My overall experience was great. I ordered 3 waistcoats all a few inches too small, and Customer Support was great about helping me fix that. I was able to get free yards of fabric for 2 of the 3 waistcoats sent to me. They arrived rapidly without a hitch. Thanks SCC!

Date of experience: November 7, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the love and working with us on your issue! Glad we were able to take care of it.


Shop Pay interferes with the purchase process
September 23, 2022
Previous review

Shop Pay interferes with the purchase process.

Date of experience: September 22, 2022
Hawaii
1 review
0 helpful votes
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My experience was great Sebastian Cruz meet my expectations

Date of experience: November 4, 2022
Colorado
2 reviews
0 helpful votes
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It was good everything went well no issues thank you

Date of experience: November 2, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks for the love! We look forward to seeing pictures!

Massachusetts
1 review
0 helpful votes
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Worst first experience ever!
November 25, 2022

Bought a Suit for my wedding. Never came in time had to buy another suit in store. My suit came same day of my wedding but unfortunately i got married at 8am and suit came at 10am. Got here 12 days late than the time frame. They didn't want to correct it and get the suit back and give me my money back instead they told me to buy another suit of the same add SEEL so they can take give me the refund for the first order and then sebastian the refund for the second. (Something that doesnt make sense, why would i need to buy another suit to get a refund and a return label for my first order. Open a claim with my credit card but didn't get a refund because i need a return label which sebastian cruz couture never provide because they didn't wanted to correct their mistake. I even told them days before getting the order shipped to cancel it because it was too late now to get the suit and make any changes if it didn't fit me right. Short story i would never buy again from a company that wont fix their mistake and literally make me paid for something that came in late and i never got to use. Suit is still in the same box i recieve it brand new never worn. HORRIBLE CUSTOMER SERVICE AND HORRIBLE EXPERIENCE!

Date of experience: October 26, 2022
Massachusetts
1 review
1 helpful vote
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Best customer service
October 25, 2022

Best customer service. The company was so helpful helping me choose the right fit for me.

Date of experience: October 25, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the love! Means a lot. Very happy you are happy!

Texas
1 review
0 helpful votes
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Shoes didn't look as presented in picture. The size was a little small. Leather didn't look qu8te convincing.

Date of experience: October 22, 2022
Utah
1 review
2 helpful votes
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The only issue I had was not receiving the tracking info when the products shipped.

Date of experience: October 20, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks for the love! Welcome to our bold family

Maryland
1 review
4 helpful votes
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Show stopper apparel!
October 9, 2022

Show stopper apparel! Bought a tux for my wedding and it was phenomenal. Thanks team Sebastian Cruz, you made my special day something to never forget.

Date of experience: October 9, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love and kind words! Looking forward to seeing pictures! Welcome to our bold family!

New York
1 review
3 helpful votes
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Everything was excellent!
October 7, 2022

Everything was excellent! I ordered my wedding tux and got compliments on my jacket from every single one of my guests. Could not be happier. Thank you!

Date of experience: October 6, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words! Looking forward to seeing pictures!

Virginia
1 review
3 helpful votes
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Tuxedo jacket came out perfectly and customer service made sure it arrived in time for my wedding! Couldn't have asked for a better experience and everyone loved the jacket. I will share pics once we receive them from our photographer! Thanks Sebastian Cruz Couture!

Date of experience: October 2, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! Looking forward to seeing pictures!

Minnesota
1 review
0 helpful votes
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Suit was absolutely Beautifully made.
September 12, 2022

Order this suit for my wedding, and it was perfectly made, and fit perfectly. Received numerous compliments about the style and fit. Would highly recommend

Date of experience: September 12, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words. Welcome to our bold family!

California
2 reviews
0 helpful votes
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I was very reluctant to order online
September 1, 2022

I was very reluctant to order online. My husband and I were very satisfied. The jacket fit like a glove, no alterations needed.

Date of experience: August 31, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks! We as well. Welcome to our bold family!

Utah
1 review
0 helpful votes
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Rapid
August 30, 2022

Rapid. Great discount code. Automated assistance was great!

Date of experience: August 30, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you for the kind words! Welcome to our bold family

Illinois
1 review
0 helpful votes
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The company promised the items custom fitted and on time, I sent multiple emails, even requesting a shirt with a different color than the one I originally ordered just to make sure I received the items on time for my event and none of that happened. I actually received the shirt one month and 3 days after I purchased it. Everything was extremely big and not fitted based on the measurements I provided.

Date of experience: August 21, 2022
New York
1 review
0 helpful votes
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Great bow ties and pocket square
August 20, 2022

Great bow ties and pocket square. The pocket square is of visibly good quality and its flake stands out. Received order within 4 days which was good. Thanks

Date of experience: August 19, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! Welcome to our bold family.

Florida
1 review
0 helpful votes
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The ordering was easy and simple
August 14, 2022

The ordering was easy and simple. Just so much different styles to choose from.

Date of experience: August 14, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! Welcome to our bold family!

California
1 review
0 helpful votes
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Excellent stuff was as described will buy again from this site

Date of experience: August 4, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much! Really appreciate your loyalty

Texas
1 review
0 helpful votes
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It was wonderful
August 3, 2022

It was wonderful. Everyone I spoke with was very professional. Thanks for making my special day special.

Date of experience: August 3, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! Welcome to our bold family. Looking forward to seeing pictures

Texas
1 review
0 helpful votes
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Hello,

Before I ordered a few items from this store, I checked the delivery time policy and it says 8-10 business days; which is not correct. I had my event on April 22nd, 2022 so I had enough time to get the items delivered because I submitted the order on March 29th, 2022. I didn't get any of the four items before my event. The first item, arrived a few days after my event. The other three items arrived the last week of June, (12 weeks later) because I contacted the store a few times; which is so disappointing. If you're willing to take the risk, go ahead. If not, avoid to order from this store.

The blazer looks ok but it didn't fit, I had to send it to tailor.
Vest and shirt are cool.

Date of experience: July 26, 2022
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks for your email. Yes turn around time as stated on our site is 2.5-3 weeks 8-12 business days to make and 2-3 days to get to you. I see you did order during a holiday, which is why we always say "approximately" none the less the bulk of the items arrived during the time frame and the remainder later. I noticed the communication back and fourth with our support team. Happy you liked the items. Sorry you experienced a slow turn around time! Thanks for your feedback.

Texas
1 review
0 helpful votes
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I will never shop here again
August 18, 2022

I will never shop here again. I did not receive the merchandise when I was told I would.

Date of experience: July 19, 2022