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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I always use this app and I find It easy to use and super friendly
Some good deals come up
Just wish it had the option to pay with CDN funds
Somewhat satisfied, prices are kind of high. I think service fees should be reduced. I like that we can get tickets easily but keeping customers you should lower service fees
Fast and accurate. Always able to shop and get the best seat for the best price. I use this for all sporting events and love it.
I ordered and paid for four expensive Bruins tickets for 3/31. When I clicked on a link, to receive the tickets from a third party, the link was no longer valid.
Easy to use. E tickets are great! Found the concerts we were looking for. Will definitely use again.
Excellent seats as the deal described! App was easy and efficient when entering stadium. Using app to secure June 9th tickets to Sounders vs DC United. Would recommend to friends.
Bought amazing ticket for a good price! I loved it! Will be purchasing from here more tickets for sure! :) very satisfied!
During the day of the event the tickets I purchased wouldn't show up on the day of the event, causing me to miss the event.
I only use seatgeek to purchase event tickets. No hidden costs, print ticket delivery and great customer service.
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Had a great time at the game and Ticket process couldn't have been easier. Really love using SeatGeek, it makes buying tickets so easy.
The app is handy, shows the entire price from the beginning, and will occasionally give nice discounts!
To respond to Kayla, here is the text of the only email I received:
"Hi Michael,
Your order for (event) is pending confirmation. Well email you with an update shortly."
What about that email suggests I should, as you say, "get right back on and try again for some tickets"?
Would I have been able to cancel the original order to assure I wouldn't be charged twice? No, correct?
Does seatgeek think 24 hours constitutes "shortly"?
What do you think I could have done differently here, Kayla, recognizing that I can't know you sell the same tickets twice on occasion?
I purchased tickets for an event three days in advance. 24 hours later, I was told my tickets were not available. The supervisor, who wouldn't give me his real name but asked to be called "JP", first told me that the seller had the option to not approve the sale within in 24 hours. To clarify the penalty the seller would receive, I was told none. When I told JP that it is silly the seller is given the chance the sell the tickets for higher elsewhere for 24 hours, the story then changed to the seller received two purchase offers for the tickets and didn't accept mine. JP said SeatGeek saw no flaw in selling the same tickets twice and not informing me for 24 hours that I would not be receiving the tickets. Their systems essentially allows multiple buyers to buy the same tickets with no recourse for the buyer who doesn't receive tickets.
I asked that they buy me similar tickets, which had risen $15 per ticket. SeatGeek chose to not resolve the dispute for $65. I will never use their service again.
It was easy to find and pay for tickets. I also liked the e-tickets. Made things so easy, because we were traveling and didn't need to worry about printing tickets.
We purchased instant tickets about 8 minutes prior to kickoff for a game. Online it said we would have the tickets in about 2 minutes. We didn't end up getting them until about 15 minutes later so we missed the first 10 minutes of the game before arriving at our seats. This is how we purchase a lot of our tickets for these soccer games and I'm not sure if I can trust SeatGeek to deliver on time.
I like how seat geek app syncs to my Sounders app so i can access my purchased tickets on the app as well as ease of use is good
My boyfriend lives in the Fort Lauderdale area and I was visiting him for the weekend from NYC. We wanted to go to a Heat game because we both enjoy NBA basketball. I was so pleased with the ticket prices, the game was a blast!
I love SeatGeek! Prices are reasonable and makes it easy and fun to browse events I'm interesting in attending. I don't think I'll be able to use another app but SeatGeek from now on!
I used your service to buy Seattle Sounders tickets on Sunday, and to manage my season tickets the day before. As well as general flakiness on the website during this purchase process, your app failed completely on the day of the game, preventing myself and thousands of others from using those tickets to access the game (staff were forced to just left ticket holders on without proof, as I'm sure you're aware). Anyway, was a very poor experience that we're hoping won't be repeated any time soon.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Terry, thanks for much for taking the time to leave this review. We have a rep reaching out to you know to see what we can do to hopefully improve the experience the next time around.
Go Sounders!
SeatGeek CX Team
[email protected]
1-888-506-4101