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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Do not like having to print tickets. Other then that, assuming printed tickets work now a days, everything was fine
We were looking for a Christmas gift for my mother-in-law. The site is easy to use and find tickets for events. It just stinks when you get to the checkout and pay another $20 in fees.
Hey There,
We do understand that fees can be the least favorite part of the ticket buying experience. We do need these fees to employ our team and continue to improve our platform.
That said we try to make buying more transparent by allowing you to search with fees included. If you toggle this on you will see the total cost with all fees and have no sticker shock at checkout. Furthermore, if you find tickets cheaper on another site, we will price match. Just let us know and we will issue a promo for 110% the difference to assure we have the best deal for you!
Warm Regards,
SeatGeek CX Team
Very easy to use and prices are much better than other ticketing platforms. Will definitely use again.
I was able to secure last minute tickets for a great price without using scalpers! I know I can utilize this method especially when the event isn't at capacity.
Finding tickets was not very easy. I had to search for tickets using different wording 3 times before I was able to find the tickets. My checkout was fine until i realized i didn't see my tickets. I logged out and back in and still didn't see my tickets until today.
Easy affordable tickets! Love seat geek. Best tickets and best selection of seats available for
Die hard hockey fans like me.
Great price for the seats we got! Can't wait for our show! The site was very easy to navigate and the checkout process was easy!
Great Job! Will definitely use it again! It was a great experience. I will recommend it to anyone who asks.
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It was a Good experience, only wish there were a seat view when I ordered the tickets. It wasn't there when I ordered the tickets
Seemed to have the best deal or cheapest fees out of other ticket sites. Very fast and easy to use.
Decided last minute to surprise my husband with tickets to the Blackhawks game. I got seats on center ice six rows behind the penalty box. And the price was reasonable. My husband and his friend had a great time and that made the whole thing worth it.
Tickets were priced right and it was a delivery of about 30 seconds! Very quick and convenient! Thank you!
I love the seat geek website. Functions like: view of the best deals, and the view of the seats are great for ticket purchasing decisions.
It would be cool if in this view you could see the other seat prices based on where it is in the stadium.
I received a disjointed link from the 589-88 number (see attached).
Also, the fees are very high $10+ per ticket ($40 ticket).
The online experience was fun for my 1st time using the site, but was not aware of the cost to process tickets. Almost better to just go up to stadium or arena if you can and purchase them there.
Had a great time at the game. Thanks seats were good atmosphere was nice. First time at a hockey game n it was nice n cold
I bought two sets of LLORCH and LROCH tickets to see a live show but the seats I got were so far in the curved area of the theater that we you couldn't see everything on right and far left depending which side we sat on. I wish I would of known ahead of time about the seat numbers but I took a gamble. I dont think the tickets deserved such a high score which is why I bought them. They were rated a 9.5 I say more like an 8.
Good job keep up the good work I haven't received my tickets yet but I guess is he's in 48 hours but excellent job nice pricing and easy to get advance tickets for events I mean
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tim,
We can definitely understand the frustrations with needing to print the tickets. Our system defaults to that when we are unsure if a venue or event takes mobile entry, some artists/teams/venues still only take physical ticket copies.
If you are unsure if the event takes physical tickets, please don't hesitate to email us at [email protected] or login to the app/website within a week of the event and use our chat feature. We will be happy to look at the tickets and see if we can adjust that for you.
Warm Regards,
SeatGeek CX Team