On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
We monitor reviews for authenticity
My purchase was quick and easy. I receive the tix timely and keeping my fingers crossed that they are going to work in July
I used their service for a Christmas event and the tickets never received them so contacted them and was assured that I would receive the tickets before the event. Blamed the delay on their vendor? Day before event I finally had to call to find out they could not fill my order after telling me all week they would and of course taking my money. Unfortunately now I cant find tickets anywhere because they are sold out. I have never had this happen with StubHub or Vivid or any other service.
Easy to use app. Will definitely use aga in n should the need arise. Would also recommend to anyone adventurous that loves going to various events, games, concerts, etc.
There was no one to contact to make sure that everything was correct.
The purchase was easy but I haven't been to the shows yet... so 4 stars for ease of purchase.
Hi Ronda,
Happy to welcome you to SeatGeek! I'm glad you had an easy time with your purchase, and hope you enjoy the shows!
Warmly,
SeatGeek CX Team
I'm happy that I received discounted prices on the tix, however your fees added to those prices brought the price right back up. Disappointing!
Hi Elaine,
Thanks for the review. We're happy to know you had an easy time buying tickets with us!
We know that fees are the worst part of buying tickets, but we try to keep our fees as low as possible to ensure our customers get a good deal. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
Although fees will always be there, we still care about having the best prices. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Warmly,
SeatGeek CX Team
It was easy and quick, with decent pricing. I had a problem with another company where they canceled my order because the even was supposedly canceled when it's clearly not. I hope that doesn't happen hear. If all goes well then yes, my experience was great!
Site is intuitive and easy to use but fees came in at 33+% of the ticket price, that seems pretty steep to me.
Hi Alex,
Thank you for taking the time to write in. Fees are the worst part of buying tickets, there's no denying it. We try to keep our fees to no more than 20% whenever possible, but there are factors that can cause fees to end up higher. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
While fees are always going to be necessary, we do try to make sure our prices are the best out there. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Best wishes,
SeatGeek CX Team
Got tickets day before concert to find out they had a mapping issue so I would sat in box section in the sky instead of 4th row on floor. Did get a full refund but was left with find for yourself on tickets to a show sold out the next day. Never again will I ise
I found the tickets I wanted at the best price available. I really like the deal score feature so that I feel like I'm not overpaying.
Too much review. Only reason we used was Bc my son suggested. Then there's the fact u make me verify a million pictures just to PAY for cheap as high school tickets
Hi Charlie,
We fully understand that the verification process may be daunting, but we do have it there for a good reason. The main reason for this is to prevent bots or other intruders from pretending to be people they are not and create or use accounts of other people. This is a security measure to assure protection of these bots making mass accounts. The good news is that now that the account is made and verified you will not have to go through that process again!
Hope you have a great time at the game!
Warm Regards,
SeatGeek CX Team
I ordered tickets and they were delivered electronically in the time frame described at the time of purchase. Hopefully there will be no problems in using the tickets to gain access to the event once we arrive.
Excellent seats. I bought them at the last minute and they were immediately delivered. Super good deal for lower bowl seats!
Was really only slowed down by the multiple shows and then having to find more than one seat together. SeatGeek to the rescue again!
I have made 2 ticket purchases with seat geek and so far so good. Have not made it to the 2nd event yet as it is not until Aug 2020.
I like that school get credit for ticket sales for state football games when following a link provided by the district.
Sucks when they have you over a barrel to do what you want. There should be a base fee and not have it on a sliding scale depending on the price of the ticket. Outrageous but necessary at times.
Hi Anthony,
Thanks for the feedback. We do understand that fees are the worst part of the ticket buying experience. While in most cases we try to keep our fees no more then 20%, due to our partnership with the NFL there are factors that can cause fees to end up higher then that. We do use the fees we get to improve our platform, employ our customer service team, and such.
While fees are not something we can remove, we do try to do things to at least keep our prices the best out there. One of these is price match. If you find the tickets cheaper on another service, we will give you a promo code for 110% of the difference. At least assuring we have the best price for you.
Warm Regards,
SeatGeek CX Team
My purchase was processed quickly, simply, and easily. I had my ticket within seconds and it was easy to see and use.
We had originally bought tickets that we were disappointed with when we got there. I looked online and found GROUND SEATS at very low. I instantly purchased them and was emailed them right away. We were showed our new seats and were in disbelief how close we ended up getting. It was the best impulsive buy Ive ever made!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen,
Thanks for taking the time to review us! In case you want to reach out in the future you can always email us at [email protected], or chat in through our live chat feature. We've got a team ready to help from 6am-8pm PT, 9am-11pm ET every day!
Best wishes,
SeatGeek CX Team