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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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It took more than 15 min to confirm the purchase of the tickets even been listed as instant download. It that was really inconvenient since I bought last minute tickets. It was for a tenemos match and due to the delay I missed part of It.
I purchased my tickets and they were sent to me immediately after the transaction. This was an easy experience for me.
Very satisfied with the easiness of picking out seats and heading to the game! We love Seat Geek! Thank-you for the amazing seats to a last minute choice to take our family to a baseball game!
I ordered two Patriots-Chiefs Tickets on Seatgeek for an exorbitant $1,100 per ticket. Up until the night before kickoff, I have not yet obtained my tickets. The vendor has pulled off a complete scam and these tickets obviously do not exist. Seatgeek reps gave me the excuse that the venue is delaying release of the tickets. I called Gilette stadium directly and they confirmed with me that they have no such policy. Seat geek refused to refund me the money which would allow me to purchase tickets from a more reputable vendor. So as of now, Seatgeek has STOLEN $2,200 of my money and I have ZERO tickets. This company is committing a crime and their procedures are a complete scam. Their call center is obviously in the Philippines and their reps have no clue how to resolve issues. I have not been given the opportunity to escalate the issue to a supervisor in the US (likely because there is simply no supervisor/manager). This is a dishonest and criminal practice and I will be seeking legal avenues if they insist on not refunding my money.
Hello Michael, thanks for taking to time to leave this review, and we're incredibly sorry for the trouble this order caused. After reviewing what occurred, it does appear as though the seller ran into issues with the tickets as they'd originally been sold, and we're so sorry for that. We do see, however, that they were able to provide an 8-row upgrade in the same section for the inconvenience.
If you ran into any trouble with those upgraded tickets, please let us know. Again, we really do apologize for the amount of reach-out and frustration this order undoubtedly caused, and please know that despite the upgrades being provided, our inventory team is still actively investigating what occurred with the original tickets. If you have any further questions, please always feel free to reach out to our support team so they can be looked into right away!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
You need to incorporate actual photos from seat sections and stadiums so customers can understand how they will be viewing the game. Also, reduce your fees.
Hi Asaad, thanks for the feedback! We have Seat Views setup for most of our major venues and stadiums, and we're working on getting them incorporated for even more in the future! In regards to fees, we're always working to make the ticket buying process as pleasant and seamless as possible, and we know fees are a big part of that. We appreciate you taking the time to leave this review! If you have any questions, please always feel free to contact our support team.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Tickets were scheduled to arrive 2 days after game. Fanex worked with us to convert the tickets to mobile. Was very confusing and took an hour. Will not use seat geeks going forward, unreliable
Hi Jim, thanks for letting us know about this, and we're really sorry for the trouble! We take all complaints about any of the vendors we work with seriously, and if we see a trend with any single seller, it could lead to our partnership ending with them.
With that being said, it looks like this order for hard-stock tickets was purchased the Thursday prior to a Sunday event, which is likely what caused the issue here. We're happy to see that FanXchange was able to get the tickets re-issued and delivered electronically to ensure you received them on time!
If you have further questions, please don't hesitate to reach out to our support team directly.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Had a hard time trying to convert PDF to be able to sell tickets at the stadium in AZ. Finally gave up and tried to sell the original tickets that I purchased from SeatGeek. Very frustrated, there was no copy to PDF on my IPhone.
Everything worked well and fast. E-tickets and regular tickets available. Best of all, service fees are very reasonable and can be seen before purchasing.
Tickets could not be printed at gate. Don't know if that is a stadium issue or a SeatGeek issue but it defeats the entire purpose of the App if I have to print tickets to get in. I ended up buying tickets at the ticket window to enter.
Hey Thomas, we're really sorry, but that's a venue/team policy, and unfortunately the Chicago White Sox have a strict non-mobile entry policy and they require all of their tickets be printed. We'd love it if all tickets could be scanned in right from the app (and we're hoping that'll happen in the future!) but that's not the case just yet. If you have any questions about it, let us know, we'll do our best to help!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Seet Geek is my go to for any tickets, so easy and quick and somehow always the least expensive. I appreciate the updates. I wish the tickets came in earlier but they always still get delivered before the event.
I love the site the only thing that would make it better is to see the price conversion. This way people in Canada will be able to know what it's actually going to cost
Got a ticket cheap with upfront pricing. Very happy! I use the app all time to buy tickets to events and it almost always offers the best price.
I've used seatgeek for a long time now, and what separates them from the competition. They don't charge a lot on fee and taxes..
When buying Mariners tickets, only section and row are shown. You should provide the exact seat numbers as viewing quality is highly dependent on it
I enjoy using the app! Gets me what I'm looking for. I would recommendthis app to others to use or view.
Thank you again - I use your service on a regular basis
Not much else to say - I find what I'm looking for and have multiple options to choose from. Thank you again
It was a very easy transaction. I love the picture view of the seats and that it color codes the best and least prices.
Ticket prices were very reasonable. The entry to the event via the code on my phone was seamless.
Very pleased with Seatgeek
We were searching tickets for a game in the Bronx, found them. Once the order was done and through we realized seatgeek changed it up and gave us tickets to a game wayyyyyy out of our league. Then told us we needed a 24 hour investigation even though we found the flaw within 5 minutes. I Will never use them again and will be sure everyone I know doesn't use them in the future.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Virginia, thanks for reaching out about this, and we apologize for the delay here. For more context, when orders are submitted, they go into a brief pending stage to allow the seller to check and ensure they can fulfill the order as it was placed. While usually pretty quick, it can take a bit longer for last-minute orders as higher volumes of order requests come through for the same listings. We're always working to make sure all of our listings are as up-to-date as possible and any given time, and to increase the time in which sellers confirm or reject orders, and we appreciate any and all feedback about our users' experiences!
If you have any questions or would like to speak to someone on our support team directly about this situation, please feel free to reach out any time between 10am-11pm EST, 7 days a week!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101