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Search Public Records Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
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Got this service to check drivers license validity and this system does not have any information.
Very good service love it will recommend it to others
Great service I can lookup people repairing my home or family members
Gets me information I'm looking for in order to refer of.
Too cool amazes me how everyone is connected kids are doing
Have difficulty navigating the site and it is not showing info advertised.
Dear Daniel,
At Search Public Records we receive our data from thousands of unique sources, each state retrieves information differently from their counties and various departments. For some records, we know exactly what crimes were committed with an accurate disposition and all related information. For others, we don't know what exact crime was committed and don't have an exact report. In addition, we have found that states have different definitions of what can be digitally archived so it is always best to call your local county court, public defender’s office, or police department if you have a question about the specific classification of a criminal history. We choose to show our members all of the data that we are given even if some of it is incomplete so that our members have more information rather than less.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend everyone does a check on themselves and their loved ones so that you know what information is publicly available, you could be surprised and some of the information might not be correct. In addition, you can have us monitor up to four people at a time so if any of their information changes in our database, you will get an email alert updating you of that change.
If you have any additional questions please reply to this email or contact us at 1-800-719-2498 from 5 a.m. to 9 p.m. PST 7 days a week and any of our helpful team members will be happy to assist you further. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
We look forward to helping you protect your family with our service and our benefits.
The Search Public Records Support Team
"Protect What Matters Most"
Some info listed for persons I know is incorrect/not current.
Dear Beverly,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-719-2498 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Search Public Records Support Team
"Protect What Matters Most"
Having a hard time to get off one person to change
Search Public Records has prevented me from getting involved with the wrong people for the most part.
Not giving all information such as criminal records when I know there are some
Not all information was accurate. Per review of myself… worth the trial. I guess
Shockingly $#*!ing grossed out by all the pedophiles near me! More than shocked! Arm yourself! Look at mine n you're the one who needs to be helped
I was very frustrated by the time I got to customer service. But your represent I've walked me thru it being kind and courteous. I'm 60 years of age looking for my brother and not very computer savey.
Old information and on my profile it is complete wrong
Inaccurate information and no current information. Most everything it says u offer comes up blank
Doesn't show information about marriages and divorce es
It's saying I or anyone I know or look up doesn't have a driver's license. Why?
Very good excellent website pulled up everything I was looking for thanks
Only a few of the names I key in seem to have data in this system. Even though I can find some of their records through the County records. It is some help and worth keeping at the $3 price but does not seem to do a great job at finding all the public records.
Most people I have looked up, you had wrong information on them!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Breyon,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-719-2498 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Search Public Records Support Team
"Protect What Matters Most"