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Search Public Records Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
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Fast, easy and full of information needed. Thank u
Information only goes to a certain year
Nothing currant
Thanks this helped me find things I never knew about myself
Doesn't appear your records have been updated for a bit?
Good so far hoping you don't take my personal info
Best stuff ever I'm able to check family history I didn't even know people had
It's been the decision that I have made. Now I know everything I need to. Thank you for this fantastic software!
Thank I was able to find a long lost friend we are meeting up this weekend
There are "associates" that are 100% inaccurate in my report and I have no way of knowing how they got there. I have found several inaccuracies in the reports I've checked for family members as well. Some of these inaccuracies are appreciated for privacy reasons. The associations are not one of them.
Bueno:. Aunque para iniciar sesión y los correos electrónicos algo de problema no dejan abrir la pagina.
Everything on here is really up to date and accurate!
WOW, I AM AMAZED BY YOUR COMPANY " SEARCH PUBLIC RECORDS "
YOUR REPRESENTATIVES ARE PROFESSIONAL AND COURTEOUS.
IT IS A PLEASURE DEALING E YOUR COMPANY, THANK YOU!
Reassuring to check on people that will be working in your home.
Missing a lot of information I know that should be there and it is not
Dear Geraldine,
Thank you for your question. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that something occurred, it's not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it's possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.
In addition, every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 1-800-719-2498 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.
We look forward to helping you protect your family with our service and our benefits.
The Search Public Records Support Team
"Protect What Matters Most"
I checked my personal information and found some serious errors; now I wonder about the accuracy of the other reports that I'm checking!
Dear Maryjane,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-719-2498 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Search Public Records Support Team
"Protect What Matters Most"
Some information is not correct my grandmother pass and some things on her file is incorrect like she never did cocaine or ever was caught doing cocaine and never exposed herself to no one ever illegally
Dear William,
Thank you for your question. Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that there is information missing or inaccurate, it's not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it's possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.
As our company is not the source of this information, we are not able to change or modify it in anyway. If you would like to correct information, please contact your local public record's office, county clerk, or the court system in your area to update your records.
Please note every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 1-800-719-2498 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.
We look forward to helping you protect your family with our service and our benefits.
The Search Public Records Support Team
"Protect What Matters Most"
I thought I would have access to driver's license # so I could screen more thoroughly.
Gives good information all the time and it's accurate
So far there is a lot that seems to be highly inaccurate my fiance name popped up with a criminal record and addresses that she had never lived at with family members or aliases she has never had and she has documentation that prevente's most of the info listed in her file false.
Dear Edward,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-719-2498 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Search Public Records Support Team
"Protect What Matters Most"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear April
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-719-2498 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Search Public Records Support Team
"Protect What Matters Most"