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The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
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Good, quick and pretty accurate. Easy to access.
Reasonable fee.
There was no info about phone number. Thought would get owner and more details than. No complaints
Hi Pamela, thanks for sharing your feedback honestly. We aim to provide accurate info upfront from what’s available curbside, keeping privacy and safety in mind.
This is absolutely amazing. The site serves well and full of pure excellence. You guys rock!
Thank you so much, Bernadette! Your kind words really made our day—it's wonderful to know everything is working smoothly for you.
Found what I was looking for right away. I found information on myself
Thank you so much, Angela, for sharing your experience. We're thrilled you found the information you needed quickly and appreciate your kind words.
It real easy to use. Every named. I've entered something comes up
Thank you, Jacob, for sharing your positive experience. We're glad to hear our service is easy to use and delivers the search results you expect.
Finding lots of information that was not previously known to me on self and others
Thank you, Suesanne, for sharing your positive experience. We're glad our service helped uncover important information that was new to you and met your expectations.
User friendly. Easy to use and enter information. Info good.
Thank you so much, Adrienne, for your kind words and feedback. We're delighted to hear that the process was easy and the information met your needs.
All my w2 forms job still not listed. Please improve. So you can help get the real information
Hi Edwin, thank you for your feedback and for bringing this to our attention. We're always working to improve accuracy and appreciate your patience as we strive to present the best possible information.
Any info many prayers answered. Ohio address very helpful in Powell.
Thank you so much for sharing your experience, Lauren. We’re truly glad the information provided was helpful in addressing your needs.
Thank you so much, Tina! We're thrilled to hear you love the service and truly appreciate your kind words.
It's way better than any other app like it much more informative
Thank you, Jami, for your kind words! We're thrilled to hear you find the app insightful and easy to use, and we’re committed to keeping it valuable for you.
I am amazed with this site and I will be recommending it to my associates post haste.
Kevin, thank you so much for your amazing feedback! It truly means a lot to know our site has made such a positive impression on you and that you’re eager to share it with your associates.
Fast, easy and extensive... what else could you ask for? I'm betting as time goes on the searches will become a bit more comprehensive also
Richard, thank you for highlighting the speed, ease, and thoroughness of our service. We’re glad it’s meeting your needs and are continually working to make our searches even more comprehensive in the future.
It has been ok, a friend of mine I still can't find. Well, it says he has no criminal record, and he has a huge criminal record
Hi Tammy, thank you for sharing your experience with us. We're sorry our service hasn't exceeded your expectations and appreciate your feedback about inaccuracies.
Helpful for my questions great
Appreciated and informative
Thank you, Paula, for your kind words and thoughtful feedback. We're truly glad to hear that you found the information helpful and the experience positive.
Very easy to navigate I like it I wish they were all this easy the other ones that charge a lot of money which I can't afford
Hi Tina, thank you for sharing your experience and kind words. We’re so glad you found the service easy to use and accessible.
I am liking the information provided. It is very good information
Nicolette, thank you sincerely for sharing your positive experience. We're delighted that the information provided has been helpful and appreciate your kind words.
Great info and dates. Info I believe is accurate and dates seem to be right
Carol, thank you for taking the time to share your positive experience! It’s wonderful to hear that the information and dates were helpful and accurate for your needs.
I've had no problem finding my search subjects. I canceled because I will not search for individuals often.
Mary, thank you so much for taking the time to share your experience. We're glad to hear our service met your needs whenever you used it, and we appreciate your support even if you don't search frequently.
Reports don't show any possible marriage or divorce records.
Hi Jennifer, thank you for sharing your experience with the report. We know records like marriage and divorce can be important, and we're sorry if this information wasn’t found this time around.
Answer: Hello Henok, Cancellation can occur anytime in the trial and can occur through the website, email or by calling our customer service department at 1-800-719-2498. We are open from 5:00 am to 9:00 pm (Pacific time), 7 days a week. We believe we have located your account and cancelled it currently but if you do not receive a cancellation email, please reach out as soon as possible. Thank you
Answer: No, we update our website constantly and report on all information we have available. However, divorce decree's are not part of our information currently.


Thank you so much for sharing your positive experience, Maria. We're delighted to hear that our service was easy to access, efficient, and accurate.