Seal Skin CoversReviews 8,743

Bought a cover for a jet ski. They forgot to include enough straps, therefore the cover was useless. We were leaving on vacation and bought another cover. It has been 3weeks trying to get a refund. Customer service is terrible and still has not sent refund label despite multiple phone calls and emails.

Didn't fit
Wasn't waterproof
Horrible customer service
Restocking fee even on defective and ill fitting units
Recycle the junk returned
Help desk is a fake and doesn't address anything
Sat on hold for over an hour
Disconnected twice
Service team is inept
F rating BBB
Buyer beware

Got a cover for my small pontoon boat. I'm sure the cover they sent was a medium or large. My boat is only 6 feet wide and 16 feet long. The cover is well made and am making it work but not happy. They don't take returns from Canada. I had also ordered a Bimini top as well and it has never showed up. USPS has a tracking number but has never received the item. Seal Skin says they sent it and only have a week left to get my money back through PayPal. They still want to sell in Canada, beware!

I bought a new seal skin cover for my boat; called customer service and they recommended and said a particular cover would fit my boat perfectly (since they didn't have my boat stock in their system) NEEDLESS TO SAY, it looked like a freak'n parachute on my boat! They refused to return without charging me the restocking fee (on their misguided recommendation). This company is rude, unprofessional and doesn't care about circumstances either. Customer service will not help you. It's your problem and they push you onto an email to speak to a supervisor! AND the email doesn't get responded back to. Btw, my boat cover got lost w UPS. UPS refunded the company for the loss (on their return label) and they STILL charged me a restocking fee on an item that paid them back a full refund from UPS insurance for being lost! Absolutely a sh#tty business!

Their site claims 100% satisfaction guarantee but when you want a refund on a car cover that absolutely comes up short, their response is "We do not provide CUSTOM covers?" their trying to offer an exchange which I do NOT want so I put in a dispute with PayPal who will get my money for me and most likely drop this company from their service

Cover ripped in half down the center in less than 3 years. Requested the warranty and paid the $35 shipping and handling fee. The automated email said it was approved and would arrive in about 8 days. That was 2weeks ago and they did not answer my last email.

Update: They did come through with the warranty, no scam. It is a bit lame that it didn't quite last 3 yrs. If this one lasts the same it isn't a horrible deal overall. 3.5 stars

Bought a cover for my Yamaha Wave Runner. They initially sent the wrong size, so I had to send it back. I was told as soon as they received the old cover, the correct cover would be shipped out. They received the cover over a week ago, and I still had heard nothing from the company. Called today, the agent said it would be taken care of immediately, and to expect an email wishing 15 minutes. Three hours later, no email. I called back and was told this time that the shipping department had it, and I'd get an email tomorrow. No explanation for the 15 minute deadline not being met. So, still no cover, and only their word that the shipping department will send it out in the morning. And they haven't exactly caused me to have a lot of faith in their word.

I purchased a cover for my 2020 GMC SIerra and it was too short on both sides by 2 feet and short in the rear by a foot. Here is the response I got from Seal Skin. They don't stand behind their products.
"We saw you were unhappy with the fit of your cover and we're really sorry to hear that. Our covers are not custom fits, semi custom covers are the best fit at the best possible price but they're not perfect. Semi custom covers can generally run inches to a foot too short or too long but are an awesome option for someone looking for a good cover at a great price. These covers are waterproof and backed by full warranties. Fully custom covers is when someone comes out to measure your boat or vehicle. Those covers can take up to 8 weeks to make and are double the price!"

Beware and look at their BBB rating, many complaints.

I purchased a jet ski cover and my jet ski blew up. I never used the cover and wanted to exchange it for the new jet ski I purchased and they said it was past our 30 day policy. NO EXECEPTIONS!

I purchased a supreme cover for $150 in March for my 83 mustang that I keep outside over the summer. I wanted something to keep the sun off my car and be waterproof when it rains. I started using the cover that seemed nice at the time in Early April. Late June early July I took the cover off and noticed some wet spots on the car.The next rain was even worse. To keep this short the customer service is a joke saying the Warranty states that I need to pay a shipping fee of $35 more dollars for a replacement. I know this is a cheap defective product that will leak again. This is how they make their money. The $150 cover is now a $185 cover and so on and so on. I don't believe their reviews and would never recommend Sealskin or any other of these car cover companies online. $150 means a lot right now to a lot of people so I am hoping this review will save many people their hard earned money.

I ordered a cover for my Seadoo. Was advertised as free shipping, but billed me $26 because I am in Canada. Then I got stuck paying all the import duties and taxes. Cost me near $60 in shipping fees for a $99 cover. Anyway I open the package and they had shipped the wrong item. I asked them to either correct it or refund my money. They came back with a firm 'all international orders are final'... but I didn't get the item I ordered!. After much back and forth they agreed that if I returned the item to them (at my shipping cost) they would review it and see if an exchange is possible, then they would ship the new one to me (at my shipping cost... I gave up... chucked it in the garbage and bought from the competition

I have one of those rare 69 camaros you know the ones they only made 250 of. I ordered a car cover and they sent it I put it on and it was 16 in to big. I called and returned it so they sent me a new one. I put it on and fit it on the back of the car and the went to pull it to cover the front and it was so tight that the stitching on the back started to come apart. I called and said that the cover is to small and doesn't fit. There response was that the covers are not custom fit they fit a whole collection of cars and the covers are always big and that if I return it there's a 20% stocking charge. So when you read that the covers are custom fit its all crap. The customer service sucked when ever I called I had to open a ticket and some one would get back to me with in 24 48 hrs. Your better off with a blue tarp

About a year after buying had to get a replacement cover. Lots of hoops to get one. Don't call because it is not worth it. Did you go to our Website and contact customer service? Finally after weeks of waiting and more hoops plus $35 bucks it comes and gues what
IT'S DOESN'T FIT. Holy crap more hoops for THE BEST COVER. Don't believe me read more reviews cause others had the same issues. Good luck if you do.

If you don't mind paying for a product you never receive, this is the place for you. I paid $230 for a boat cover that UPS claims they delivered. They are notoriously bad at delivering to the right address in my neighborhood. Now I am supposed to pay for their mistake. If you buy from this company, good luck to you.

I am now blocked on FB but I need to let people know how this company treated me. The cover failed miserably, immediately, and any communication to Sealskin is now getting the lowest or no response. This product and its performance is very bad, it caused major problems for me on my way to vacation, and I am not alone.

I am sure they erase the real reviews on this product so if you read this and are interested in if this company will live up to their claims, advertising, and guarantee's, write me at *******@gmail.com and I will let you know what occurs with my return request. Bad products happen, I get it, mine was. But a good company recognizes when they goofed up and if it means they loose a customer, they make sure it was not for lack of integrity. But that is what I am experiencing with them, so send me a note and I will let you know how this gets resolved.

DO NOT EVER DEAL WITH THIS COMPANY!
I purchased a cover for my 23' boat that was supposed to ship in 4-7 days. It took 5 weeks to arrive. Once I got the cover and unpacked it. I realized they sent me a cover for a 30' boat. It's way to big for the boat and hangs almost to the ground in some places!

I asked to exchange it for the correct cover for my boat that I ordered and they have now denied my exchange and will not refund my money as well. This company is a complete scam!

I ordered a cover for my Ford 150 truck and it does not cover the sides. It does not even cover the side doors and definitely does not cover the running boards. I contacted the website and they said they only sell "semi-fit" covers and there would be a 20% deduction for returning the cover. I can understand the 20% return fee but no when the cover they sold does not even fit my vehicle. Buyer beware. Only purchase if you only want 80% in return if the cover doesn't work for your vehicle.

The cover was not the color it was supposed to be, and could not return it. Will never do business with them again