Seal Skin CoversReviews 8,743

Online ordering was easy, and I received my confirmation, but then I received another email telling me that the cover was still in my cart and offering me a larger discount than I originally received. When I called customer service I was told my cart was Indeed empty. I also had to call customer service regarding shipping 2-3 times. First time I was told my order had shipped and was given a tracking number that didn't work. I followed up again and was told that my order hadn't shipped yet. A few days later when I still hadn't received correct shipping information, I was about to call again, and the order was received. Very frustrating!

It took nearly a month for my order to be received, seems my order was misplaced in shipping. I contacted Sealskin after waiting two weeks with no info on when my order was to ship. I was then contacted and told my order got held up in and would ship within the next 7 to 10 and I would receive an additional 10% discount for the delay.
I understand how things can go wrong especially with the Covid-19 situation, the covers exceed my expectations and were well worth the wait and I will use Sealskin again when I need another cover.

Thanks...I order a cover for a Cougar XR-7...it was damaged or lost by Fed Ex or UPS, I cannot remember which, but I know it was outside of Boston somewhere...after a week or two of not receiving the cover I used the tracking feature and found out about the loss or damage...I can only expect thatthe shipping agent told the company but they never called me...I called them twice and also wrote 2 or 3 emails...finally someone emailed me and the reshipped and I finally received the order...it took about 5-6 weeks...my BIGGEST PROBLEM was them NOT calling me back or answering my emails...I finally made contact by using the WEB site and wrote of the chat feature, which took forever but finally someone answered...try calling the company and you get to push 1 for new order and 2 for customer service...they NEVER answered even after 1/2 hour and I timed them as I pt them on the speaker phone...Thanks Rich Schneider

I had significant difficulties with one of your competitors (Car Covers). These folks were rude and condescending; certainly not customer oriented. -- We could not work out a deal to buy-up for a better cover. -- We reached a point in our email exchange where they blocked any further communications. Really?

Well, I still have their cover, bought and paid for. I will probably give to one of my BMW Car Club members, if they will take it...

So forgive me if I am a bit tentative. When I get your car cover, examine it, and put it on my car, I shall see. Having said that, at least you are 'talking' to me. -- I wish to be optimistic about this purchase and your company. -- Stay well.

***I received the car cover. It is what I wanted and I am pleased! (BMW e46 M3 Cabriolet, Carbon Metallic Black, Cinnamon - Leather Interior)***