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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
This company does not typically respond to reviews

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4,799 reviews

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Massachusetts
1 review
0 helpful votes
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Prompt details
July 4, 2023

Always let me know what was happening. Order received, packaged, shipped, etc.

Date of experience: July 4, 2023
Pennsylvania
1 review
0 helpful votes
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Frustrating how long it took
August 3, 2023

After ten days, my order was still sitting without any shipping info so I contacted support. That seemed to prompt them to look at order and realize one item was out of stock. I immediately requested the order be cancelled since it wouldn't get here in time for my trip (the order still hadn't shipped). That email was responded to 22 hours later, and my request was ignored and instead they finally shipped it with a tracking #. I now have asked to return everything - we will see if I ever get a response. It would have saved them $ and time to just cancel. Oh and fun fact that I keep getting emails confirming I received all items with no ability for me to contest that the one item was out of stock and I have yet to see a refund.

Date of experience: July 4, 2023
New York
1 review
0 helpful votes
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Amazing
July 4, 2023

It was super easy to order. My order took about a week.

Date of experience: July 4, 2023
GB
1 review
0 helpful votes
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I strongly advise against buying from Sea Fancy unless your 100% sure you'll like it and it fits. If not, its unlikely you'll get anyone from "customer service" to reply. Why they don't provide their returns policy on the website I have no idea. What legitimate company does not do that! I've spent £33 on a badly constructed swim suit and no way of returning it. The company should be reported and I intend to if I do not get a response soon. Sea Fancy its against the law in the UK not to provide this service to your customers

Date of experience: July 4, 2023
Arizona
1 review
0 helpful votes
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Sport bikini
July 4, 2023

Product was what I expected and delivery timely. Wish I could mix and match sizes. I am a medium top and large bottom.

Date of experience: July 3, 2023
GB
1 review
0 helpful votes
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No show
August 2, 2023

I put an order in on 22/6/23 and have heard nothing from them about my order or when I can expect a delivery. I have attempted to email them, but still no answer to my questions. I will have to cancel my order if I don't hear anything soon. If you have the same problem I don't think you will hear from them.

Date of experience: July 3, 2023
Pennsylvania
1 review
0 helpful votes
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I ordered several suits for a Hawaiian vacation. Unfortunately the suits did not arrive in time for my trip. They are lovely retro styles and seem well-made, but all but one are too big. I ordered sizes based on measurements from the SeaFancy site, but I should have ordered a size smaller. I will have to exchange. So far, I haven't had any success contacting SeaFancy about making returns/exchanges.

Date of experience: July 3, 2023
Canada
1 review
0 helpful votes
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Exactly what I hoped
July 3, 2023

Love the styles available, thanks for making cute plus a little more coverage!

Date of experience: July 3, 2023
Florida
1 review
0 helpful votes
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Sizes not consistent
August 2, 2023

I ordered two swimsuits in the same size, one fits well and the other is loose fitting in the lower half. Additionally, the pockets are tiny and not functional. However, I do like the overall style and appearance of both suits.

Date of experience: July 3, 2023
Arkansas
1 review
0 helpful votes
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Pretty!
July 2, 2023

I love the swimsuits, but they do run a little small. I would order again, just be more careful with sizes in the future.

Date of experience: July 2, 2023
Canada
1 review
0 helpful votes
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Will order from here again
July 1, 2023

Easy peasy friendly I love that there is a sizing chart that give dress sizes so your order the right size. Then to top off my great experience they send a follow up email just to make sure I got my order! You don't see a lot of that these days.

Date of experience: July 1, 2023
Colorado
1 review
1 helpful vote
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I will include their extremely late response to my several emails. I honestly cannot believe companies keep getting away with this.
Took 2 weeks to return an email. And I had already done exactly what was asked on the website, yet they returned yet, they still wouldn't provide a label and had about 9 other hoops to jump through. Stop shopping with these people!
Notice the dates it took to get a response. Then read the response. All they asked for was that you email requesting a label. Now they want more!? Pictures you have to send and now they expect to explain in extreme detail why you don't want it. How about...it doesn't look right? It's a swimsuit I cannot try on till it's sent. Why would that be unusual to return or exchange? I found their response unusual and insane. If you enjoy shoots and ladders. Go ahead and purchase from this company.

Date of experience: July 1, 2023
California
1 review
1 helpful vote
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Beware: No Returns
July 31, 2023

I bought a few swimsuits, kept two and wanted to return two. Company does not to respond to multiple emails or messages sent via IG or Facebook. Purchase knowing you will NOT be able to return items.

Date of experience: July 1, 2023
Wisconsin
1 review
0 helpful votes
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I love my swim suit
July 31, 2023

Easy ordering, I wish there were more colors to pick from

Date of experience: June 30, 2023
Pennsylvania
1 review
0 helpful votes
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All Honesty
June 30, 2023

Shopping was awesome. Like the choices but it did take awhile to get them in the mail.

Date of experience: June 30, 2023
Illinois
1 review
0 helpful votes
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Good
June 30, 2023

Great, quick and easy
Product was similar to website

Date of experience: June 30, 2023
California
1 review
0 helpful votes
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No returns
July 30, 2023
Updated review

It took a long time because item wasn't available
When I received my large bathing suits they didn't fit well.
The top wasn't fitting right

Date of experience: June 30, 2023

Great only
April 6, 2023
Previous review

Great only

Date of experience: April 6, 2023
Canada
1 review
0 helpful votes
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Having seen a site with a CA in the URL, I was excited to look at your products, and had decided to order a few suits.

I am a strong believer in reviews and read the good and the bad to determine if I shop there or not. With the bad reviews outweighing the good reviews I decided not to risk my money.

What I find interesting is that on the reviews that were not so positive to the company there is dear air...in that there was no reply to disparaging disatified customers comments... and this speaks volumes.

A company that cares about its clients will respond in kind even if the review is bad. How can you do better if you don't know any better. Reviews count, word of mouth counts, and a company that cares responds either way.

Date of experience: June 29, 2023
Tennessee
2 reviews
0 helpful votes
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Loved. It
June 28, 2023

I received my order on time and got nice compliments on the look. I really like my tankini set. Thank you for the great price for my set.

Date of experience: June 28, 2023
Ireland
1 review
1 helpful vote
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It's the worst I have ever experienced! Don't shop with this lot! I wish I had read the reviews before ordering. Emailed on a number of occasions and by Face book Messenger and no response. I just wanted to return an item. They are different to any company I've dealt with - you have to email them to return items and they would respond in 1day, nope. You can't send to address on the package either! Anyone managed to return items? If so can you share the details please. Never again!

Date of experience: June 28, 2023