Schwan'sReviews 137

Ordered over $90 worth of food from Schwan back in March and since the Covid19 they required you to prepay before delivery! Since my husband and I are both high risk and I am teleworking and my husband was furloughed we decided to order from Schwan's in order to avoid being exposed! When my prepared order arrived my driver informed me the Beer battered cod ($16.99) was not on the truck and said it would be on the next order! After the next delivery date passed I contacted schwans by phone and email that my item didn't get delivered! I was informed it would arrive on the next delivery date(by this time a month had passed) still no delivery so called again and was told it would be expedited... still no delivery so contacted them again and said I wanted a refund and would be contacted in 1-2 days by someone! Over a week went by and still no contact so called again and asked for supervisor! Was very disappointed in the whole customer service as they kept telling me the same things and that was after sitting on hold for sometimes over an hour just to get through. Finally got a refund yesterday back to my card and it was only for $13.48 when I paid $16.98+tax! Never again will I order from Schwans and especially prepay! At a time when people are struggling this company simply doesn't care and will take your money! It took me over 6 weeks to get a refund and it wasn't for the full amount I paid once I did get it! Schwans lost me as a customer!

I am very satisfied with Swhains food in taste, texture and tenderness. So far I have had the hamburgers, cheese ravioli's, broccoli florets and broccoli and cheese and the petite Brussels sprouts were Devine. I cooked each to directions and was so happy. I am a totally satisfied customer!
My delivery showed at 8:20 PM but it did not bother me, the driver was curtious and couldn't have asked for any better service. This was my first order but won't be my last, in fact I have 2 Petite Brussel Sprouts going on order now.

I got a careless driver who was supposed to charge my EBT card but instead charged my Visa. I know it was in his notes CUSTOMER WILL BE PAYING WITH EBT but he couldnt be bothered to check. The icing on the cake is i didnt even get two of the items i was wrongfully charged for. I didnt notice until after he'd already left. Ive tried calling about these issues but cant get a call back. Was told id hear something in one or two days. Its been 20 days! No email either. What an awful company.

I just don't understand Why the bad reviews? I think U guys and yr company is amazing, have I had issues with all this going on the last few months... Sure! But I'm not just a " pandemic schwans buyer" I buy all the time and never have bad service. I ve not gotten all of my order these last few months but come on ppl We ve got to b more understanding, these guys r dropping groceries at yr door b a little appreciative and get off theyr Case! Thnx SO much for everything U do! 1 " understanding "customer. Stay SAFE!

Put order in 4/2 for delivery 4/15. No groceries. Called 3 x's w/ 45 minute wait time. By 4/22/2020, they said they lost the order (even though they had order number pending). Why could I see it but they couldn't. Then they told me to cancel the order and re-order. I did that. (then you get at the end of the line again). Supposed to be delivered today. Get email last night my credit card didn't go through but alas, it DID hit my card for $266.25. Now I have another 45 minute wait time to call these jerks.
Stay away from these idiots. The only reason I tried and tried is trying to get food to a family member Dear Janet,

Thank you for choosing Schwan's Home Delivery.

We regret to inform you that the form of payment used to place this mail order did not process correctly. Due to an unforeseen system issue we were not able to complete your mail order and ship the products to you as you requested.

Unfortunately, once this occurs, a new order must be submitted as the original order is no longer valid. For your inconvenience, we would like to offer you FREE SHIPPING to use towards your next purchase. Use coupon code SHIP2020 at checkout. If you would like assistance in replacing the order please give us a call at 888-SCHWANS or visit us at Schwans.com.

Thank you,

Schwan's Home Delivery

There are many one star reviews for this company and I think some might have just gotten them on their bad days where they're either really busy or just simply don't have the items in stock right then. I've recently ordered from them twice and so far they're doing a great job. Food was good, came on time and service was excellent; very friendly driver and wore his PPE while handling our food. I suggest giving this company some grace; they're only human and doing the best they can especially during this COVID-19 pandemic. So if you're looking for something new and wanna try this out, I say do it! Will keep this company in mind whenever I need groceries delivered. Keep it up guys! :)

I was a new customer. Signed up last month to have food delivered during this Coronavirus Pandemic. I liked the food. Everything I tried was pretty good for ready made. However, after trying to reorder, I am not satisfied. If you want returning customers, you shouldn't ask them to keep track of passwords. This is a hassle, a waste of time trying to get through emails, and reset everything. And there's no way to bypass it. Hopefully, you'll change the way your system is set up. Until then, I'll have to go some place else. Passwords are inconveniences to me and just makes me extremely angry!

I placed an order on 3/25/2020. Received an email on 3/31 that my order would no be coming UPS but by their truck. One 4/2 I got an email say my Ofer had been cancelled. But wait it gets better... yesterday I got an email that says my new order placed on 4/2 was pending. Did I mention I placed no order on 4/2. So logged into my account and sure enough it my original order minus 2 items. But still pending. I have called their CS number and help twice over an hour even though their phone system said 27 min wait and 22 min wait. I have now online cancelled my order. As you can't chat or email on their site either. But what a joke. This company only does home delivery all the time. They absolutely stink at it and Customer Service. We be deleting that account and app. Buyers beware if you depend on them delivering in a timely manner or communicating on the delivery you can forget it.

I hadn't been buying Schwan food in past 3 years since retiring. A salesperson would come to the home care office every 2 weeks and I would leave list of what I wanted with a check. When I retired from homecare I didn't order anything from Schwan's due to taking care of my parents. Anyhow, I'm so glad that I've reconnected with a Schwan salesperson. Love the excellent quality of their food and the wonderful variety of items. I think the food is reasonably priced due to the quality of the products. Love the home delivery, especially these days with the Corona virus. Especially love their frozen pizzas and and breaded fish fillets. My salesperson, Will is such a sweetheart. I can call him if I need a delivery before his regular visit and he will stop by for a visit. Great guy!

Seeing all the reviews I have to say that Schwan's has pretty good food. I have never been disappointed with them. If you forgot to put your order in or just didn't order anything for the week they will show up at your door asking if you would like anything. To me I think that's pretty awesome. I always end up buying something. The customer service is great and not sure why they have bad reviews. Completely satisfied. Amazing company. Especially having two kids it's convenient.

Used to use this service a few years ago, but I've been trying to reset my password for at least the last 5 years or so. I gave up back then but tried again tonight. Shock surprise there is nothing in my email box, not even the spam filter caught anything from Schwans. Then, I even tried to make a new account because I saw some 50% off ad for new customers, but nope, nothing from Schwans showing up in that email account either. Is this company a joke or what? How are they even in business if they never email their customers? Beats the fu$@ out of me!

This review is being made so that no one tries to order for Christmas presents through Schwan's! I grew up with Schwan's and my mom still uses a rural route Schwan's truck. So this makes me very unhappy! I placed an order, or I thought I had, with a customer service on the phone. She said she would have a Schwan's truck deliver the order that I had placed for a Christmas present, to be delivered to my brother's house. I let my brother's wife know that it would be delivered on a certain day at a certain time per customer service. However it was not delivered, so for the next several hours I called Schwan's and had a run around with the first person I spoke to. I hung up and tried again. This time the person says that I have no order. I have an order number though. She said it was supposed to go UPS but was not placed anywhere but in limbo by the original customer service person. So now my brother and family do not have the Christmas present that I placed two weeks in advance. I canceled everything with them. I had also placed a small order to be delivered to my home. I was charged for Freight, and should not even have been charged for Freight since this was my first order. I am still working on getting the freight charges reversed. I will never recommend Schwan's to anyone.